At a Glance
- Tasks: Lead hotel maintenance operations and ensure a seamless guest experience.
- Company: Warner Hotels Group, known for its commitment to guest satisfaction.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Join a dynamic team where your leadership makes a real difference.
- Why this job: Be the hero behind the scenes, ensuring guests have an unforgettable stay.
- Qualifications: Experience in guest service and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well-presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Location: Runnymede on Thames, Warner Hotels Group.
Responsibilities
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Qualifications
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time-management skills.
Property Supervisor - Runnymede in Windsor employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture in the picturesque setting of Runnymede on Thames. With a strong focus on employee growth and development, we provide comprehensive training and leadership opportunities that empower our team members to excel in their roles. Our commitment to guest satisfaction and operational excellence ensures a rewarding experience for both employees and guests alike, making Warner Hotels a fantastic place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor - Runnymede in Windsor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Warner Hotels Group. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in Runnymede and introduce yourself to the team. A personal touch can make you memorable and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and crisis management. We recommend using role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team.
We think you need these skills to ace Property Supervisor - Runnymede in Windsor
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let us know how much you care about providing a top-notch guest experience. Share any relevant experiences where you've gone above and beyond to ensure guests are happy and satisfied.
Highlight Your Leadership Skills:As a Property Supervisor, you'll be leading teams and making decisions on the spot. Make sure to include examples of when you've successfully led a team or resolved issues under pressure. We love to see strong leadership in action!
Be Clear About Your Compliance Knowledge:Safety and compliance are key in this role. In your application, mention any experience you have with health and safety regulations, emergency procedures, or maintenance practices. This will show us you're ready to keep our guests safe and sound.
Keep It Professional Yet Personal:While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone, but make sure to proofread for any typos or errors. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s operational standards and guest service expectations. Brush up on health and safety regulations, as well as emergency protocols, so you can confidently discuss how you would handle various situations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Think about times when you motivated your team or resolved conflicts, as this will demonstrate your ability to support and guide others effectively.
✨Be Guest-Centric
During the interview, highlight your experience in handling guest queries and complaints. Share specific instances where you went above and beyond to ensure a positive guest experience, as this aligns perfectly with the role's focus.
✨Practice Crisis Management Scenarios
Anticipate questions related to problem-solving and crisis management. Prepare to discuss how you would coordinate teams during emergencies or unexpected issues, showcasing your ability to maintain calm and ensure guest safety.
