At a Glance
- Tasks: Join our team to deliver exceptional customer service at reception.
- Company: Alvaston Hall, a stunning Victorian hotel in Cheshire.
- Benefits: Up to £12.71 per hour, gym access, discounts, and career development.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a supportive team and grow your skills in hospitality.
- Qualifications: No experience needed, just bring your authentic self!
The predicted salary is between 12.71 - 12.71 £ per hour.
Overview
Join our team at Alvaston Hall, part of the Warner Hotels Group.
This beautiful 253-bedroom hotel is a Grade II listed Victorian half-timbered country house, making a great base for exploring Cheshire’s green spaces and history.
Pay Rates: Up to £12.71 per hour depending on age
What will I be doing?
As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel.
Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.
What are we looking for?
- A people person who would put the guest journey at the heart of everything they do.
- A willingness to learn and improve knowledge on customer service, our products and tailored selling.
- Someone who will care about the wider team and look to support wherever needed.
What skills do I need?
- No experience necessary – just a promise to come to work as your whole authentic self.
Benefits
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
We are committed to diversity, equity, and inclusion and welcome applications from all backgrounds and communities.
We are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please reach out to us at
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Reception Team Member in Willaston employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member in Willaston
✨Explore Local Hotspots
For entry-level roles in the hospitality food service industry, getting a foot in the door can often mean walking into local cafés, restaurants, or hotels with your CV in hand. Introduce yourself, ask about openings, and show your enthusiasm. This face-to-face approach can really set you apart from other candidates who just apply online!
✨Utilise Seasonal Hiring Trends
Keep an eye on the busy seasons, like summer or winter holidays, when restaurants and venues are ramping up for new staff. Many establishments look for extra hands during these peak times, so target your applications around these windows. Engage with local event calendars to find places that might be preparing for busy periods.
✨Join Hospitality Communities
Connect with local hospitality groups on social media or platforms like Meetup; they're a great way to learn about unadvertised opportunities and network with industry folks. Plus, you’ll get insider tips on where the best spots to apply are, and maybe even find a mentor to guide you through your first steps in the industry.
✨Polish those Soft Skills
In food service, your ability to communicate well and remain calm under pressure is crucial. Consider volunteering at local events or gatherings where you can showcase these skills. It not only adds experience to your CV but also demonstrates your willingness to learn and adapt, which is super enticing to potential employers like Warner Hotels.
We think you need these skills to ace Reception Team Member in Willaston
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service world, mentioning your customer service experience is key. Even if it’s just a part-time gig or a volunteer role, highlight how you made customers happy or handled tricky situations. We love seeing those people-focused skills in your application!
Include Relevant Certifications:If you've got any relevant certifications, like a food hygiene certificate or bartending course, make sure they shine in your CV. Certifications show you're serious about your craft, and we appreciate candidates who come prepared with the right knowledge and skills for the job.
Craft a Genuine Cover Letter:For an entry-level position like this, your cover letter should reflect your enthusiasm and willingness to learn. Talk about why you’re excited about the role at Warner Hotels and what you hope to gain from working in hospitality. Let your personality come through!
Keep Your CV Clear and Concise:In hospitality, hiring managers might be sifting through loads of applications. Keep your CV neat and ensure it highlights your relevant experience and skills without fluff. Stick to one page if you can, making it easy for us to see why you'd be a great fit at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know Your Menu Inside Out
You'd be surprised at how many candidates stumble on questions about the menu! Make sure you familiarise yourself with the food and drink offerings at Warner Hotels. Knowing the ingredients, cooking methods, and even the specials can really impress your interviewer and show you're genuinely interested.
✨Show Off Your Customer Service Skills
In the hospitality-food-service world, customer service is king. Prepare some examples of how you've handled customer interactions in the past, whether in a part-time job or even during group projects. Practising these scenarios can set you apart and highlight your problem-solving abilities.
✨Be Ready for Practical Assessments
Since you're going for an entry-level role, don't be surprised if they ask you to demonstrate your skills in a practical way. Whether that's making a drink or setting a table, brush up on basic hospitality tasks. It shows that you're not just talk, but you can walk the walk too!
✨Display Your Willingness to Learn
As an entry-level candidate, your enthusiasm and willingness to grow can go a long way. Be prepared to discuss what you hope to learn and how you can contribute to the team at Warner Hotels. Your motivation can often outweigh experience, so let that passion shine through!
