At a Glance
- Tasks: Serve guests and ensure a smooth dining experience in our vibrant restaurant and bar.
- Company: Join the welcoming team at Norton Grange, part of Warner Hotels Group.
- Benefits: Earn up to £12.71 per hour, enjoy free gym access, and 60% off food.
- Other info: Great career growth opportunities with training and development available.
- Why this job: Be part of a fun environment where your personality shines and ideas matter.
- Qualifications: A passion for food and drink, and a love for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Food and Beverage Team Member
A passion for food and drink, a willingness to learn and improve knowledge on customer service, our products and tailored selling.
A people person who would put the guest journey at the heart of everything they do, someone who will care about the wider team and look to support wherever needed, and a promise to come to work as your whole authentic self.
Ready to discover your glow?
Be part of something more than a hotel – where your personality shines and your ideas matter.
Join our team at Norton Grange, part of the Warner Hotels Group.
Set within magnificent grounds, Norton Grange is a 202‑bedroom chalet village with a theatre, purpose‑built leisure facilities, a restaurant, and award‑winning gardens that feature beautiful views of the Solent.
It is close to the port of Yarmouth on the Isle of Wight.
Compensation & Benefits
- Up to £12.71 per hour (dependent on your age)
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- 28 days annual leave per year (inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Free car parking onsite
- Family friendly policies
- Referral scheme
- Access to Aslan reward & recognition portal, financial wellbeing platform, discount platform, wages on demand, Employee Assistance Programme, L&G Care Concierge, Glow Getters and Long Service Awards
- Help @ Hand from Unum (virtual GP, physiotherapy support, mental health sessions)
Responsibilities
- Work in one of our restaurants or bars as a team member, greeting and serving guests.
- Clear tables and re‑lay for service as needed.
- Serve guests in one of our bars.
- Be a fundamental part of the smooth running of the guest journey from the moment each guest arrives.
- Opportunity for Growth
A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level).
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Waiting Team Member - Norton Grange employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Waiting Team Member - Norton Grange
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiting Team Member - Norton Grange
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
