At a Glance
- Tasks: Lead Front Office operations, ensuring exceptional guest experiences and team engagement.
- Company: Warner Hotels Group, a vibrant coastal hotel with a focus on unique guest experiences.
- Benefits: 60% food discount, gym access, career development opportunities, and 28 days annual leave.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Join a supportive team where your ideas matter and you can truly shine.
- Qualifications: Proven leadership in hospitality, strong communication skills, and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
Join our team at Sinah Warren part of the Warner Hotels Group.
Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group.
This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.
Looking to take the next step in your career?
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured.
Here, you'refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences.
At Warner Hotels, we'remore than just a place to stay, we'rea place where guests come to make memories, discover new experiences, and feeltruly caredfor.
Cluster Front Office Manager , you'll play a pivotal role in bringing the Warner magic to life, leading Front Office operations across both
Sinah Warren and Lakeside .
Role Purpose
The Cluster Front Office Managerleadsthe Front Office operationsacross the hotels within the cluster, to deliver exceptional guest experiences aligned with Warner Hotels' brand standards, from arrival to departure.
The role oversees reception, porterage, and guest services to ensure smooth arrivals, departures, andpersonalisedstays, across the hotels.
They Drive team engagement, operational efficiency, and commercial performance through effective leadership, training, and collaboration.
Maintain compliance with health and safety standards, optimiserevenue opportunities, and champion service excellence across all guest-facing touch points.
Responsibilities
- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, andaccurateservice at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly tomaintainsmooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth whilemaintainingintegrity and care in every recommendation.
- Be an expert in the rebooking process & drive onsite break sales
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintainworld-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuringaccuratereservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
- Behaviours, Skills& Experience
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we arehappy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
If yourequireanyassistanceor reasonable adjustments while applying, pleasedon'thesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
Please note
- Unsolicited CV'sfrom agencies will not be considered
- #J-18808-Ljbffr
Cluster Front Office Manager in Tye employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Front Office Manager in Tye
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Front Office Manager in Tye
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
