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- Tasks: Lead entertainment experiences and inspire teams to create unforgettable moments for guests.
- Company: Join the vibrant team at Sinah Warren, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Why this job: Be a key player in crafting memorable experiences while showcasing your unique personality.
- Qualifications: Experience in entertainment operations and strong leadership skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, this beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.
As Cluster Entertainment & Activities Supervisor, you’ll play a crucial role in bringing unforgettable entertainment experiences to life. This role combines operational leadership with a guest-hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected across the cluster sites.
Role Purpose: The Cluster Entertainment & Activities Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. Through curiosity and bold thinking, the Supervisor challenges the ordinary, elevates standards, and supports commercial success. A key focus is delivering a positive colleague experience through effective onboarding, communication and engagement activity.
Responsibilities:
- Operational Oversight: Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on-shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience: Strong knowledge of live event coordination and technical requirements. Ability to adapt quickly and manage priorities in a fast-paced environment. Previous experience in entertainment operations or supervisory roles. Excellent communication and leadership skills.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk.
Please note: Unsolicited CV’s from agencies will not be considered.
Cluster Entertainment & Activities Supervisor in Tye employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Entertainment & Activities Supervisor in Tye
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Warner Hotels' values and mission. This way, you can show how your personality aligns with their vibe and how you can contribute to creating those unforgettable guest experiences.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle unexpected situations, just like you would in the Cluster Entertainment & Activities Supervisor role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insider info about the job but also shows your genuine interest in being part of the team at Warner Hotels.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Cluster Entertainment & Activities Supervisor in Tye
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in entertainment and activities. We love seeing how your skills align with our mission to create unforgettable guest experiences!
Showcase Your Leadership Skills: As a Cluster Entertainment & Activities Supervisor, leadership is key. Use your application to demonstrate your previous supervisory roles and how you've motivated teams to deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Sinah Warren and its facilities. Familiarise yourself with the hotel’s entertainment offerings and unique features. This will not only show your genuine interest but also help you discuss how you can enhance guest experiences.
✨Showcase Your Leadership Skills
As a Cluster Entertainment & Activities Supervisor, you'll need to inspire and lead teams. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to adapt and manage priorities in a fast-paced environment.
✨Emphasise Guest-Centric Approach
Warner Hotels values a guest-hearted approach. Be ready to share specific instances where you’ve gone above and beyond for guests. Discuss how you handle complaints and special requests, showcasing your commitment to creating unforgettable experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and crisis management abilities. Think of scenarios where you had to make quick decisions during emergencies or unexpected issues. Demonstrating your calmness under pressure will be key to impressing the interviewers.