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- Tasks: Lead hotel operations, ensuring guest satisfaction and safety while managing maintenance and team support.
- Company: Join the historic Studley Castle, part of the Warner Hotels Group.
- Benefits: Competitive pay, career growth, and a vibrant work environment in beautiful Warwickshire.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be the magic behind memorable guest experiences in a stunning setting.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at Studley Castle, part of the Warner Hotels Group. This 209‑bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire. As Property Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices
- Knowledge of safe equipment/machinery operation
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Property Supervisor in Studley employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Supervisor in Studley
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Property Supervisor role or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby Studley Castle, pop in and ask to speak with someone from the management team. A friendly face can make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by researching common questions for hotel operations roles. Think about how your experience aligns with the responsibilities of a Property Supervisor and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Warner Hotels Group family.
We think you need these skills to ace Property Supervisor in Studley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Supervisor role. Highlight any relevant hotel operations experience and guest service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about working at Studley Castle and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled challenges in previous roles. We love candidates who can think on their feet and manage crises effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Studley Castle and the Warner Hotels Group. Familiarise yourself with its history, facilities, and guest services. This knowledge will not only impress the interviewers but also help you understand how you can contribute to maintaining the hotel's standards.
✨Showcase Your Problem-Solving Skills
As a Property Supervisor, you'll need to handle unexpected issues and emergencies. Prepare examples from your past experiences where you've successfully resolved problems or managed crises. This will demonstrate your ability to think on your feet and maintain guest satisfaction under pressure.
✨Emphasise Team Leadership
Highlight your experience in leading teams and supporting colleagues. Share specific instances where you've motivated your team or improved operational efficiency. This role requires strong leadership, so showing that you can inspire and guide others will be key.
✨Understand Health & Safety Protocols
Familiarise yourself with health and safety regulations relevant to hotel operations. Be ready to discuss how you would ensure compliance and manage safety protocols during your shift. This shows that you take guest safety seriously and are prepared to uphold the hotel's standards.