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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Thoresby Hall, part of the Warner Hotels Group, known for its unique charm.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and career advancement.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Be the face of hospitality, making every guest's stay magical and memorable.
- Qualifications: Experience in front office operations and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. We’re more than just a place to stay—we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Front Office Supervisor is to act as the on-shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest-focused culture where the team feels supported and empowered.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.
Front Office Supervisor in Sherwood employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor in Sherwood
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to explore Thoresby Hall online. Familiarise yourself with its unique features and guest experiences. This will help you connect with the team and show that you're genuinely interested in being part of their magic.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be leading a team and interacting with guests all day. Think about scenarios where you’ve resolved issues or made someone's day better. Share these stories during your interview to highlight your experience and approach.
✨Tip Number 3
Show your leadership style! Be ready to discuss how you motivate and support your team. Use examples from your past roles to illustrate how you’ve created a positive environment. This will demonstrate that you can nurture the guest-focused culture they value.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Front Office Supervisor. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Front Office Supervisor in Sherwood
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Front Office Supervisor role. Highlight your relevant experience in hospitality and how you’ve led teams before. This will help us see why you’re a great fit for our hotel!
Showcase Your Skills: Don’t forget to mention your communication and problem-solving skills! These are key for the role, so give us examples of how you've used them in past experiences to enhance guest satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Thoresby Hall and the Warner Hotels Group. Familiarise yourself with their values, guest experience principles, and any recent news or events. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere, especially during busy periods, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to handle guest complaints or unexpected issues. Be ready to discuss how you approached these challenges calmly and effectively. This will illustrate your capability to manage crises and ensure guest satisfaction, which is key for this position.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers. Ask insightful questions about the team dynamics, operational standards, and how they measure success in guest experiences. This shows that you're not just interested in the job, but also in contributing positively to the team culture.