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- Tasks: Lead hotel operations, ensuring guest satisfaction and smooth maintenance.
- Company: Join the vibrant team at Bodelwyddan Castle, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Why this job: Make a real impact on guest experiences in a unique Victorian setting.
- Qualifications: Experience in hotel operations and strong communication skills required.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238-bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well-presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight: Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on-shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and evolve as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CVs from agencies will not be considered.
Property Supervisor in Rhyl employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Supervisor in Rhyl
✨Tip Number 1
Get to know the company culture before your interview. Check out Warner Hotels' social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Since you'll be the main contact for guests, think of scenarios where you might need to handle complaints or special requests. Role-playing these situations with a friend can really boost your confidence.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated teams or resolved issues in the past. Warner Hotels values collaboration, so highlighting your teamwork experience will definitely make you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Supervisor in Rhyl
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Share a bit about what makes you tick and how you can contribute to our team at Bodelwyddan Castle.
Tailor Your Application: Make sure to tailor your application specifically for the Property Supervisor role. Highlight your experience in hotel operations and guest service standards, and don’t forget to mention any relevant skills that align with our values at Warner Hotels.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Use bullet points if it helps to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Property Inside Out
Before your interview, take some time to research Bodelwyddan Castle and Warner Hotels. Familiarise yourself with the hotel's history, its unique features, and the services it offers. This will not only show your genuine interest but also help you connect your skills to the specific needs of the property.
✨Demonstrate Guest-Centric Thinking
As a Property Supervisor, guest experience is key. Prepare examples from your past roles where you successfully handled guest complaints or enhanced their stay. Highlight your ability to remain calm under pressure and how you prioritise guest satisfaction in your decision-making.
✨Showcase Your Leadership Skills
This role requires strong leadership and team support. Be ready to discuss your experience in leading teams, especially during busy periods. Share specific instances where you motivated your team or resolved conflicts, demonstrating your collaborative approach and ability to maintain service levels.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving and crisis management skills. Think of scenarios where you had to act quickly to resolve an issue or ensure safety compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.