At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and smooth maintenance.
- Company: Join the vibrant team at Bodelwyddan Castle, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on guest experiences in a unique Victorian setting.
- Qualifications: Experience in hotel operations and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238-bedroom hotel with a superb range of leisure facilities and numerous daily activities. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well-presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight: Act as the on-shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on-shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and evolve as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CVs from agencies will not be considered.
Property Supervisor in Rhyl employer: Warner Hotels
At Warner Hotels, located in the stunning Bodelwyddan Castle, we pride ourselves on fostering a vibrant work culture where every team member is encouraged to shine and contribute to creating unforgettable guest experiences. With a strong emphasis on personal growth, we offer numerous opportunities for career advancement, alongside a supportive environment that values diversity and inclusion. Join us to be part of a dedicated team that not only prioritises operational excellence but also ensures that every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor in Rhyl
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Property Supervisor in Rhyl
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
