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- Tasks: Lead the Holiday Sales Team and maximize guest re-booking potential.
- Company: Join the Runnymede on Thames, a vibrant hotel focused on guest experience.
- Benefits: Enjoy free gym access, discounted food, and career development opportunities.
- Why this job: Be part of a dynamic team that values diversity and offers growth in hospitality.
- Qualifications: Proven revenue management experience and strong leadership skills required.
- Other info: Flexible working options available; we support all backgrounds and communities.
The predicted salary is between 40000 - 56000 £ per year.
Salary: From £40,000 We have a fantastic opportunity for a Hotel Reservations Manager to join us at the Runnymede on Thames. What will I be doing? As Hotel Reservations Manager you will lead the Holiday Sales Team onsite who act as key players within the Site sales drive, maximising re-booking potential across the Warner estate. You will maintain a strong focus on guest retention as well as driving the team to welcome new guests to experience our unique offering. You’ll collaborate closely with the revenue teams at Head office to drive business in to the Runnymede hotel at the right price to maximise RevPar. You will be a key player to ensure as a business we optimize our occupancy rate, enhance revenue flow through innovative pricing adjustments and employ dynamic inventory management. Responsibilities To Lead and motivate the Holiday Sales Team onsite and work closely with the Call centre teams for pre and post stay liaison Manage guest expectations via pre-arrival checks and act as a key communicator to all teams within the hotel. Work closely with Hotel departments such as Food and Beverage, Spa Beauty, Housekeeping and Reception to ensure that the guest journey is pro-actively and efficiently planned out and that guest expectations are met. Be a visible presence on check in/check out days to assist with guest queries and provide a warm welcome. To drive on-site spends by pro-actively contacting guests to book revenue generating services and activities. Analyse Entertainment feedback in close liaison with the Head of Entertainment and Warner revenue teams to ensure the entertainment calendar will maximise sales and guest feedback for future breaks. To undertake duty management shifts and be an active participant of the senior leadership team on property to ensure the smooth running of the operation from arrival to departure. To adhere to all the company policies What are we looking for? An individual with the ability to effectively lead, motivate and engage your peers and team, even in times of high demand. A willingness to challenge if standards arent meeting required levels. Someone who is confident with making decisions that positively impact the business, team and guest experience A passionate leader who is able to coach and give feedback across the Holiday Sales department to improve performance. What skills do I need? Ideally a proven track record of revenue management within a hotel Have the ability to create an environment where the team are able to grow and develop. Effective communicator with the ability to clearly articulate ideas The benefits of working with us Free use of gym and leisure facilities Free or 60% discounted food onsite Access to numerous discounts and offers with many national brands and retailers A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. AMRT1_UKCT
Reservations Manager employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarize yourself with the specific revenue management strategies used in the hotel industry. Understanding how to optimize occupancy rates and enhance revenue flow will show that you are proactive and knowledgeable about the role.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated and engaged a team in high-pressure situations. This will highlight your ability to lead the Holiday Sales Team effectively.
✨Tip Number 3
Research the Runnymede on Thames and its unique offerings. Being able to discuss how you can enhance guest experiences and drive on-site spending will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the hotel to gain insights into the company culture and expectations. This knowledge can help you tailor your approach during interviews and demonstrate your genuine interest in the position.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reservations Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: Since the role requires leading and motivating a team, make sure to emphasize any previous leadership roles you've held. Provide specific examples of how you've successfully managed teams and improved performance.
Showcase Revenue Management Skills: Demonstrate your knowledge and experience in revenue management within a hotel setting. Include any relevant metrics or achievements that showcase your ability to optimize occupancy rates and enhance revenue flow.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your enthusiasm for the company and the unique offerings of the Runnymede on Thames.
How to prepare for a job interview at Warner Hotels
✨Show Your Leadership Skills
As a Reservations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, especially during high-demand periods.
✨Understand Revenue Management
Familiarize yourself with revenue management strategies specific to the hotel industry. Be ready to discuss how you can optimize occupancy rates and enhance revenue flow through innovative pricing adjustments.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your ideas clearly and concisely, and be prepared to discuss how you would manage guest expectations and liaise with various hotel departments.
✨Demonstrate Passion for Guest Experience
Show your enthusiasm for providing exceptional guest experiences. Share examples of how you've gone above and beyond to ensure guest satisfaction and how you plan to drive on-site spends through proactive engagement.
