At a Glance
- Tasks: Deliver exceptional customer service at reception and in the holiday shop.
- Company: Join the supportive team at Holme Lacy, part of Warner Hotels Group.
- Benefits: Up to £12.71 per hour, live-in options, gym access, and discounts.
- Other info: Great career development opportunities with recognised qualifications and in-house training.
- Why this job: Be a key player in creating memorable guest experiences in a stunning hotel.
- Qualifications: No experience needed, just bring your authentic self and a willingness to learn.
The predicted salary is between 12.71 - 12.71 £ per hour.
As part of our supportive team, you will develop and grow into delivering a great customer service on reception and on our holiday shop, within the hotel. Alongside the Front Office Manager and the Front Office Supervisor you will be a key part of the smooth running of the reception area.
Key attributes and skills:
- A people person who would put the guest journey at the heart of everything they do.
- A willingness to learn and improve knowledge on customer service, our products and tailored selling.
- Someone who will care about the wider team and look to support wherever needed.
- No experience necessary – just a promise to come to work as your whole authentic self.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Pay Rates: Up to £12.71 per hour depending on age.
Benefits of working with us:
- Potential live‑in available.
- Free use of gym and leisure facilities.
- Free or 60% discounted food onsite.
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level).
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use).
Receptionist Team Member - Holme Lacy employer: Warner Hotels
At Warner Hotels Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. Located in the picturesque Holme Lacy, our hotel offers not only competitive pay and benefits, such as free gym access and generous discounts, but also exceptional opportunities for personal and professional growth through recognised qualifications and in-house training. Join us to be part of a dedicated team that values authenticity and prioritises the guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Member - Holme Lacy
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Warner Hotels value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Warner Hotels a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Warner Hotels!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Warner Hotels.
We think you need these skills to ace Receptionist Team Member - Holme Lacy
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Warner Hotels!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Warner Hotels
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
