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- Tasks: Oversee hotel maintenance, ensuring guest satisfaction and safety.
- Company: Join Warner Hotels, a unique place to create memorable experiences.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Make a real impact in a vibrant hotel setting while developing your leadership skills.
- Qualifications: Experience in hospitality and strong problem-solving abilities required.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Property Manager, you'll play a crucial role in bringing that magic to life.
Role Purpose:The Property Manager oversees the daily maintenance & grounds function of a hotel. They will ensure that all facilities remain efficient, safe, and compliant with industry standards. This role requires strong leadership skills, attention to detail, and a proactive approach to problem-solving. This role plays a critical part in ensuring a high-quality guest experience by maintaining the hotel's physical assets and fostering collaboration across departments. Using data and systems to manage the costs and efficiencies of the department.
The Property Manager champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration.
Responsibilities:- Facilities Management: Oversee the daily operations and maintenance of a hotel to ensure optimal performance and guest satisfaction. Planning and programming PPM using systems and tools. Supporting the Maintenance & grounds teams at the properties, working with all teams within the hotel, and across the portfolio to share best practice and support the business. Ensure brand standards, policies and legal compliance is delivered, monitored and recorded. Accountable for ensuring H&S policy and compliance is adhered to. Action planning and delegating tasks across a small team to ensure effectiveness of spends, plus ensuring our maintenance and PPM regime is clear and correct. Support grounds teams on site to deliver the required standards for our guests.
- Team Leadership: Manage and lead a team of maintenance/grounds teams and external contractors, develop and coach the team to learn and grow. Develop and recruit team to support the foundations of the function for properties.
- Budget Management: Manage the facilities maintenance budgets for the hotel including R&M, Utilities, and support the delivery of capital maintenance, ensuring cost-effective operations while maintaining property standards. Engage with the leadership team to forecast and plan budgets in year and forecast future years to support the business strategy and growth. Steer and facilitate Utility performance across the hotel and lead this across the management and team at the hotel.
- Supplier Management: Maintain relationships with external vendors and contractors for specialised services, ensuring quality and compliance with contractual agreements. Use technology to support the function at property or centralised systems including BMS and CAFM systems.
- Safety and Compliance: Ensure that the hotel complies with local, brand and legal regulations, including health and safety standards, food safety and all compliance measures. Ensure that our guests and teams are always in a safe and secure environment.
- Sustainability & Utility Initiatives: Implement and promote sustainable practices across the hotel to reduce environmental impact. Drive the delivery of Utility targets through support, coaching and develop approaches to deliver financial results. Support the hotels green teams and energy initiatives at property.
- Reporting and Documentation: Maintain accurate records of maintenance activities, inspections, and repairs, and provide regular reports to regional management. Use systems and tools effectively to develop and manage the property FM function. Completion of capital requests.
- Proficient in facilities management software and Microsoft Office Suite.
- Strong guest service orientation with a hospitality mindset.
- Use of data within technology and portals to make correct decisions for the business need.
- Strong problem-solving and decision-making skills.
- Effective communication skills, both verbal and written.
- Adaptability and flexibility.
- High level of personal accountability and integrity.
- Ability to prioritise effectively in a fast-paced environment.
- Experience of working in hospitality and leisure sector.
- Understanding of systems.
- Energy use and current strategies to reduce carbon and costs.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement:Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
Please note: Unsolicited CV's from agencies will not be considered.
Property Manager employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Warner Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Warner Hotels and their values. Show us how your experience aligns with our commitment to guest satisfaction and sustainability. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! As a Property Manager, you'll need to think on your feet. Consider common challenges in hotel management and how you would tackle them. We want to see your proactive approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Cricket St Thomas.
We think you need these skills to ace Property Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating memorable guest experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in facilities management and team leadership. We love seeing how your skills align with our values, so connect the dots between your background and what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the Property Manager role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Property Manager. Familiarise yourself with facilities management software and the importance of compliance in hospitality. This will show that you're not just interested in the role but also prepared to tackle its challenges.
✨Showcase Your Leadership Skills
As a Property Manager, you'll be leading a team. Be ready to share examples of how you've successfully managed teams in the past. Highlight your ability to coach and develop others, as well as how you've fostered collaboration across departments.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges in facilities management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving and decision-making.
✨Emphasise Guest-Centric Mindset
Warner Hotels values a guest-hearted approach. Be ready to explain how you've prioritised guest satisfaction in your previous roles. Share any initiatives you've implemented that improved the guest experience, showing that you align with their core values.