At a Glance
- Tasks: Join our team to deliver exceptional customer service at the hotel reception.
- Company: Supportive hotel environment focused on teamwork and guest satisfaction.
- Benefits: Up to £12.71 per hour, free gym access, discounted food, and exclusive brand discounts.
- Other info: Enjoy career growth with recognised qualifications and discounts for family and friends.
- Why this job: Kickstart your career in hospitality with training and development opportunities.
- Qualifications: No experience needed, just bring your authentic self and a passion for people.
The predicted salary is between 25000 - 27000 £ per year.
As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.
Qualifications
- A people person who would put the guest journey at the heart of everything they do.
- A willingness to learn and improve knowledge on customer service, our products and tailored selling.
- Someone who will care about the wider team and look to support wherever needed.
- No experience necessary - just a promise to come to work as your whole authentic self.
Pay
Pay Rates: Up to £12.71 per hour depending on age.
Benefits
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Receptionist Team Member in Portsmouth employer: Warner Hotels
Join our vibrant team as a Receptionist Team Member, where you'll be at the forefront of delivering exceptional customer service in a supportive hotel environment. With opportunities for career development through recognised qualifications and in-house training, alongside fantastic benefits like discounted food and leisure facilities, we prioritise your growth and well-being. Embrace a culture that values authenticity and teamwork, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Member in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your ability to handle different guest situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be yourself! The job description mentions bringing your whole authentic self to work, so don’t be afraid to let your personality shine through during the interview. Show them how you can contribute to the team’s positive vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, making it easier for us to help you land that dream job as a Receptionist Team Member.
We think you need these skills to ace Receptionist Team Member in Portsmouth
Some tips for your application 🫡
Be Yourself:We want to see the real you! When writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can bring that to our team.
Focus on Customer Service:Since this role is all about delivering great customer service, make sure to highlight any relevant experiences or skills you have in this area. Even if you don’t have formal experience, think about times you've helped others or provided excellent service.
Show Your Willingness to Learn:We love a good attitude! In your application, express your eagerness to learn and grow within the role. Mention any specific areas of customer service or hotel operations you’re excited to explore.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way for us to see your application and get you started on this exciting journey with us!
How to prepare for a job interview at Warner Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding their approach to customer service and the guest journey will help you align your answers with what they’re looking for.
✨Show Your People Skills
As a Receptionist Team Member, being a people person is key. Prepare examples of how you've successfully interacted with others in the past, whether in a work setting or personal experiences. This will demonstrate your ability to connect with guests.
✨Emphasise Your Willingness to Learn
Since no experience is necessary, focus on your eagerness to learn and grow. Share instances where you’ve picked up new skills quickly or adapted to new environments. This shows that you’re ready to embrace the training and development opportunities offered.
✨Be Authentic
The job description mentions bringing your whole authentic self to work. Be genuine during the interview; let your personality shine through. This will help the interviewers see how you would fit into their team and contribute to a positive atmosphere.
