At a Glance
- Tasks: Support hotel operations with admin tasks and team engagement activities.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Enjoy discounted food, career development opportunities, and exclusive discounts for you and your loved ones.
- Other info: Great opportunity for personal growth in a supportive and inclusive environment.
- Why this job: Be a key player in creating an excellent colleague experience in a stunning Cotswolds setting.
- Qualifications: Strong organisational skills and a passion for teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311‑bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. The Operational Support Team Member plays a key role in supporting the smooth day‑to‑day running of hotel operations through effective administration and team support.
As our Operational Support Team Member, you'll assist with general administration across a range of tasks, including employee relations, finance, new starter inductions, uniform, team training compliance, onboarding, and team engagement activities to ensure operational consistency and an excellent colleague experience. You'll be supporting the Operational Support Coordinator, to ensure that the hotel teams have what they need to run their departments effectively.
Responsibilities- Uniform and stationery ordering
- Petty cash processing
- Maintaining internal noticeboards and supporting internal communications across departments
- Acting as a point of contact for operational administration queries
- Coordinating onboarding administration and hosting inductions for new colleagues
- Supporting team IT queries
- Safe & Secure reporting and compliance
- Quarterly sundry stocktaking
- Coordinating Uniform stock in line with budget
- Supporting with live in room checks
- Monthly float counts
- Tracking open tabs on tills, to ensure they are closed daily
- Supporting colleague wellbeing initiatives, engagement activities, and recognition programmes such as 'Glow Getters'
- Helping maintain a positive and inclusive team culture across the hotel
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Operations Support & Onboarding Coordinator employer: Warner Hotels
At Heythrop Park, part of the Warner Hotels Group, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. Nestled in the stunning Cotswolds, our hotel offers not only competitive benefits such as discounted dining and career development opportunities but also a vibrant environment where employee wellbeing and engagement are at the forefront. Join us to be part of a dedicated team that ensures operational excellence while enjoying the beauty of our expansive parkland setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support & Onboarding Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heythrop Park on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their operations, values, and recent news. This shows you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Show off your soft skills! As an Operations Support Team Member, you'll need to be organised and a great communicator. Share examples from your past experiences that highlight these skills during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Warner Hotels.
We think you need these skills to ace Operations Support & Onboarding Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support & Onboarding Coordinator role. Highlight any relevant admin experience and team support roles you've had, as we love to see how you can contribute to our hotel operations.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining us at Heythrop Park and how your background aligns with our values. Be genuine and let your personality come through – we want to know the real you!
Showcase Your Team Spirit:Since this role is all about supporting the team, make sure to mention any experiences where you've worked collaboratively or helped create a positive team culture. We value inclusivity and engagement, so let us know how you can help foster that!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s quick and easy, plus you’ll get to see all the perks of working with us at Warner Hotels Group. Don’t miss out on this opportunity!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and the unique features of the hotel. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Admin Skills
As an Operations Support & Onboarding Coordinator, you'll be handling various administrative tasks. Be prepared to discuss your previous experience in administration, highlighting specific examples where you've successfully managed tasks like onboarding or team engagement activities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Communication
This role requires effective communication and collaboration with different departments. Think of examples from your past experiences where you’ve worked as part of a team or resolved conflicts. Be ready to explain how you can contribute to maintaining a positive and inclusive team culture at the hotel.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the hotel's success.
