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For Companies At a Glance
- Tasks: Lead and support hotel operations, ensuring excellence and guest satisfaction.
- Company: Warner Hotels offers unique adult short breaks across stunning UK locations.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts for you and your loved ones.
- Why this job: Join a dynamic team, drive operational success, and make a real impact in hospitality.
- Qualifications: Experience in multi-site operations and strong leadership skills are essential.
- Other info: Opportunity to work in beautiful locations and engage with local communities.
The predicted salary is between 48000 - 72000 £ per year.
About Us
The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.
The Role
As an Operations Director, this regional role will lead and support a portfolio of General Managers across the South, driving operational excellence and ensuring the consistent delivery of the Warner Hotels brand promise. You will collaborate closely with central support teams to enhance guest satisfaction, employee engagement, and commercial performance.
Key Responsibilities
- Strategic & Commercial Leadership: Provide strategic leadership by aligning hotel level business plans with the overall Warner Hotels strategy. Define and monitor KPIs across operational, financial, and guest satisfaction metrics, and support General Managers in achieving revenue growth, payroll efficiency, and cost control. Collaborate with Marketing, Sales, and Revenue Management to drive occupancy and commercial performance.
- Operational Excellence & Business Development: Partner with General Managers to review P&L performance, identify commercial opportunities, and implement process improvements. Identify and support local events and business development initiatives to drive regional growth and community engagement.
- Collaboration & Brand Standards: Foster a highly collaborative approach with central support teams. Oversee the implementation of brand standards and operational initiatives, ensuring consistency across all sites. Ensure compliance and service training is consistently applied.
- Safety & Crisis Management: Perform routine hygiene and safety audits, demonstrating strong crisis management capabilities and the ability to execute effectively under pressure.
- People & Culture: Conduct regular listening sessions with hotel teams to understand engagement drivers. Lead talent identification and development, contributing to the broader succession strategy.
What We’re Looking For
- A commercially astute operator with a proven ability to grow individual business P&Ls.
- Extensive experience managing multi-site operations in hospitality or leisure environments such as hotels, holiday parks, or leisure resorts.
- A background in food and beverage operations is a distinct advantage, particularly in environments where F&B supports the broader guest experience.
- Strong operational acumen with a track record of improving standards and embedding new practices.
- Decisive and inspiring leader, capable of navigating ambiguity and leading remote teams effectively.
- Demonstrated success in high-level operational leadership roles.
- Skilled in managing multiple priorities and leading teams through change.
What We Offer
- Competitive salary and bonus scheme
- 25 days holiday
- Exclusive discounts on Warner breaks for you, your friends, and family
- Discounted food and drinks at our on-site restaurants
- Pension scheme
- Access to a VIP box at the O2 and discounts on a variety of retail and leisure experiences
Operations Director employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the hospitality industry, especially those who have experience in multi-site operations. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends in operational excellence.
✨Tip Number 2
Familiarise yourself with Warner Hotels' brand values and operational standards. Understanding their unique selling points and guest experience will help you demonstrate how your leadership style aligns with their mission during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven revenue growth and improved operational efficiency in previous roles. Highlighting measurable outcomes will showcase your commercial acumen and ability to lead teams effectively.
✨Tip Number 4
Research the local market and community engagement initiatives that Warner Hotels is involved in. Being knowledgeable about their regional presence will allow you to propose innovative ideas for business development and community involvement during your discussions.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in hospitality or leisure environments. Emphasise your achievements in driving revenue growth and improving operational standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic leadership skills and your ability to manage multi-site operations. Mention specific examples of how you've successfully led teams and improved guest satisfaction in previous roles.
Highlight Key Skills: In your application, focus on key skills such as crisis management, financial acumen, and team leadership. Use bullet points to make these stand out and ensure they align with the job description provided by Warner Hotels.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Director role.
How to prepare for a job interview at Warner Hotels
✨Understand the Brand
Before your interview, make sure you have a solid understanding of Warner Hotels and their brand promise. Familiarise yourself with their unique offerings and how they differentiate themselves in the market. This will help you demonstrate your alignment with their values and vision.
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to exhibit strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, improved operational standards, or navigated challenges. Highlight your ability to inspire and manage remote teams effectively.
✨Prepare for Financial Discussions
Given the role's focus on P&L performance and revenue growth, be ready to discuss your experience with financial metrics. Bring specific examples of how you've driven profitability and efficiency in previous roles, and be prepared to talk about KPIs you’ve monitored and improved.
✨Demonstrate Collaboration Skills
Collaboration is key in this role, so think of instances where you've worked closely with other departments, such as marketing or sales, to achieve common goals. Be ready to discuss how you foster teamwork and ensure brand standards are met across multiple sites.
