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For Companies At a Glance
- Tasks: Lead and support General Managers to drive operational excellence across Warner Hotels.
- Company: Warner Hotels offers unique adult short break experiences in stunning UK locations.
- Benefits: Enjoy a competitive salary, 25 days holiday, exclusive discounts, and a pension scheme.
- Why this job: Join a dynamic team focused on guest satisfaction and employee engagement in a vibrant hospitality environment.
- Qualifications: Experience in multi-site operations and strong leadership skills are essential for this role.
- Other info: Access to a VIP box at the O2 and discounts on various leisure experiences.
The predicted salary is between 43200 - 72000 £ per year.
About Us
The UK’s leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away. Situated in stunning locations nationwide including Heythrop Park in the Cotswolds, Studley Castle in Warwickshire, Thoresby Hall in Nottinghamshire and The Runnymede on Thames, each hotel offers its own personal character that makes every Warner Hotels stay unique.
The Role
As an Operations Director, this regional role will lead and support a portfolio of General Managers across the South, driving operational excellence and ensuring the consistent delivery of the Warner Hotels brand promise. You will collaborate closely with central support teams to enhance guest satisfaction, employee engagement, and commercial performance.
Key Responsibilities
- Strategic & Commercial Leadership: Provide strategic leadership by aligning hotel level business plans with the overall Warner Hotels strategy. Define and monitor KPIs across operational, financial, and guest satisfaction metrics, and support General Managers in achieving revenue growth, payroll efficiency, and cost control. Collaborate with Marketing, Sales, and Revenue Management to drive occupancy and commercial performance.
- Operational Excellence & Business Development: Partner with General Managers to review P&L performance, identify commercial opportunities, and implement process improvements. Identify and support local events and business development initiatives to drive regional growth and community engagement.
- Collaboration & Brand Standards: Foster a highly collaborative approach with central support teams. Oversee the implementation of brand standards and operational initiatives, ensuring consistency across all sites. Ensure compliance and service training is consistently applied.
- Safety & Crisis Management: Perform routine hygiene and safety audits, demonstrating strong crisis management capabilities and the ability to execute effectively under pressure.
- People & Culture: Conduct regular listening sessions with hotel teams to understand engagement drivers. Lead talent identification and development, contributing to the broader succession strategy.
What We’re Looking For
- A commercially astute operator with a proven ability to grow individual business P&Ls.
- Extensive experience managing multi-site operations in hospitality or leisure environments such as hotels, holiday parks, or leisure resorts.
- A background in food and beverage operations is a distinct advantage, particularly in environments where F&B supports the broader guest experience.
- Strong operational acumen with a track record of improving standards and embedding new practices.
- Decisive and inspiring leader, capable of navigating ambiguity and leading remote teams effectively.
- Demonstrated success in high-level operational leadership roles.
- Skilled in managing multiple priorities and leading teams through change.
What We Offer
- Competitive salary and bonus scheme
- 25 days holiday
- Exclusive discounts on Warner breaks for you, your friends, and family
- Discounted food and drinks at our on-site restaurants
- Pension scheme
- Access to a VIP box at the O2 and discounts on a variety of retail and leisure experiences
Operations Director employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarise yourself with Warner Hotels' brand values and operational standards. Understanding their unique approach to guest experiences will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Network with current or former employees of Warner Hotels on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and operational challenges, which you can reference in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlighting your achievements in improving KPIs and guest satisfaction will demonstrate your capability to fulfil the responsibilities of the Operations Director.
✨Tip Number 4
Stay updated on industry trends in hospitality and leisure. Being knowledgeable about current challenges and innovations can help you articulate how you would lead Warner Hotels through evolving market conditions.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in hospitality or leisure environments. Emphasise your achievements in driving revenue growth and improving operational standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic leadership skills and your ability to manage multi-site operations. Mention specific examples of how you've successfully led teams and improved guest satisfaction.
Highlight Key Skills: In your application, focus on key skills such as crisis management, financial acumen, and team leadership. Use bullet points to make these stand out and ensure they align with the job description.
Showcase Your Passion for Hospitality: Demonstrate your enthusiasm for the hospitality industry and Warner Hotels specifically. Mention any personal experiences or connections you have with their brand to make your application more relatable.
How to prepare for a job interview at Warner Hotels
✨Understand the Brand
Before your interview, make sure you have a solid understanding of Warner Hotels and their brand promise. Familiarise yourself with their unique offerings and how they differentiate themselves in the market. This will help you demonstrate your alignment with their values and vision.
✨Showcase Your Leadership Experience
As an Operations Director, you'll need to exhibit strong leadership skills. Prepare examples from your past roles where you've successfully led teams, improved operational standards, or driven revenue growth. Be ready to discuss how you can inspire and manage remote teams effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your crisis management and decision-making abilities. Think of specific situations where you've had to navigate challenges under pressure, and be prepared to explain your thought process and the outcomes of your actions.
✨Demonstrate Commercial Acumen
Highlight your experience in managing P&L and driving commercial performance. Be prepared to discuss how you've identified opportunities for growth and implemented process improvements in previous roles. This will show your potential employer that you can contribute to their bottom line.
