At a Glance
- Tasks: Support hotel operations with admin tasks and team engagement activities.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Enjoy free or discounted food, career development, and exclusive discounts for you and your loved ones.
- Other info: Great opportunities for career growth with recognised qualifications and in-house training.
- Why this job: Be a key player in creating a positive team culture and enhancing colleague experiences.
- Qualifications: Strong organisational skills and a passion for teamwork.
The predicted salary is between 20000 - 25000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311‑bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. The Operational Support Team Member plays a key role in supporting the smooth day‑to‑day running of hotel operations through effective administration and team support.
As our Operational Support Team Member, you'll assist with general administration across a range of tasks, including employee relations, finance, new starter inductions, uniform, team training compliance, onboarding, and team engagement activities to ensure operational consistency and an excellent colleague experience. You'll be supporting the Operational Support Coordinator, to ensure that the hotel teams have what they need to run their departments effectively.
Responsibilities- Uniform and stationery ordering
- Petty cash processing
- Maintaining internal noticeboards and supporting internal communications across departments
- Acting as a point of contact for operational administration queries
- Coordinating onboarding administration and hosting inductions for new colleagues
- Supporting team IT queries
- Safe & Secure reporting and compliance
- Quarterly sundry stocktaking
- Coordinating Uniform stock in line with budget
- Supporting with live in room checks
- Monthly float counts
- Tracking open tabs on tills, to ensure they are closed daily
- Supporting colleague wellbeing initiatives, engagement activities, and recognition programmes such as 'Glow Getters'
- Helping maintain a positive and inclusive team culture across the hotel
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Operational Support Team Member employer: Warner Hotels
At Heythrop Park, part of the Warner Hotels Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. With access to extensive training and development opportunities, including recognised qualifications, our Operational Support Team Members play a vital role in ensuring operational excellence while enjoying fantastic benefits such as discounted dining and leisure experiences. Nestled in the picturesque Cotswolds, our hotel offers a unique setting that enhances both personal and professional growth, making it an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Team Member
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Heythrop Park on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Show off your skills during the interview! Think of examples from your past experiences that highlight your ability to support teams and handle admin tasks. We want to see how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at Warner Hotels.
We think you need these skills to ace Operational Support Team Member
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operational Support Team Member role. Highlight any relevant admin experience and team support roles you've had, as we want to see how you can contribute to our hotel operations.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the hotel environment. Share why you’re excited about joining us at Heythrop Park and how you can help maintain a positive team culture.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you’ve supported colleagues or contributed to team activities. This will show us that you understand the importance of collaboration in our hotel operations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and the unique features of the hotel. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Admin Skills
As an Operational Support Team Member, strong administrative skills are key. Be prepared to discuss your experience with tasks like processing petty cash, managing communications, or coordinating onboarding. Use specific examples from your past roles to demonstrate how you've successfully handled similar responsibilities.
✨Emphasise Team Support
This role is all about supporting the team, so highlight your ability to work collaboratively. Share instances where you've helped colleagues or contributed to a positive team environment. Mention any initiatives you've been part of that improved team engagement or morale.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows you're not just interested in the job, but also in how you can grow and contribute to the hotel's success.
