At a Glance
- Tasks: Ensure smooth hotel operations through admin, compliance, and people-focused processes.
- Company: Join a vibrant hotel team dedicated to guest satisfaction and community engagement.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team that values collaboration and innovation.
- Why this job: Make a real impact on guest experiences while developing your skills in a dynamic environment.
- Qualifications: Experience in payroll, HR policies, and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives. Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel. Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to-day performance and long-term culture.
- Payroll & Workforce Administration
- Ensure timely and accurate payroll completion in line with schedules
- Manage payroll queries, family leave processing, and additional payments
- Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
- Operational Coordination
- Coordinate duty manager shifts and rosters to ensure continuity of service
- Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
- Lead internal communications, update noticeboards, and act as a central point of contact across departments
- Compliance & Governance
- Maintain licensing compliance and oversee compulsory Health & Safety training requirements
- Support drug testing through the in house solution and manage Data Subject Access Requests
- Ensure First Aid and Mental Health First Aid compliance across the team
- Onboarding & Team Engagement
- Coordinate onboarding activities to provide a smooth induction experience for new starters
- Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as "Glow Getters"
- Support "Team Voice" forums and community engagement activities, including voucher prizes and school partnerships
- Qualifications
- Strong understanding of payroll processes, labour planning, and workforce management systems
- Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives
- Familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
- Cross-Departmental Knowledge
- Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination
- Understanding of how operational support impacts guest experience, team engagement, and financial performance
- Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders
- Business & Community Awareness
- Knowledge of internal communications practices and employee engagement tools (e.g., Glow getters, Team Voice)
- Awareness of community engagement initiatives and their role in strengthening the hotel's reputation
- Basic financial awareness to support cost control (e.g., petty cash, uniform and stationery ordering) without direct P&L responsibility
- Operational Excellence
- Ability to prioritise and manage multi-stream workloads in a fast-paced hotel environment
- Strong planning and organisational skills to ensure timely delivery of payroll, compliance, and rota processes
- Sound problem solving skills with the initiative to resolve issues independently
- Collaboration & Communication
- Excellent relationship building skills to foster cross team collaboration and support senior stakeholders with confidence
- Clear and effective communication, with the ability to translate complex information into simple, digestible language
- Confidence in presenting to groups and facilitating discussions that engage and inform
- Technical Skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with HR and workforce management systems (e.g., Element suites or equivalent)
- Basic project management skills to support operational initiatives and process improvements
- Leadership & Development
- Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
- Strong organisational skills with the ability to prioritise multi stream workloads and meet deadlines
- Confidence in working with senior stakeholders and collaborating across multiple departments
- Good general education (A-Level or equivalent)
Operational Support Coordinator - Norton Grange employer: Warner Hotels
At Norton Grange, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As an Operational Support Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your growth within the hospitality industry. Our commitment to employee wellbeing, community engagement, and a collaborative environment makes us a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Coordinator - Norton Grange
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operational Support Coordinator - Norton Grange
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
