Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth hotel operations through payroll, compliance, and team engagement.
- Company: Join the vibrant team at Nidd Hall, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Why this job: Make a real impact on guest experiences while thriving in a collaborative culture.
- Qualifications: Experience in operational support or HR, with strong organisational skills.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199-bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives. Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel. Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to-day performance and long-term culture.
Responsibilities:
- Payroll & Workforce Administration
- Ensure timely and accurate payroll completion in line with schedules
- Manage payroll queries, family leave processing, and additional payments
- Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
- Operational Coordination
- Coordinate duty manager shifts and rosters to ensure continuity of service
- Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
- Lead internal communications, update noticeboards, and act as a central point of contact across departments
- Compliance & Governance
- Maintain licensing compliance and oversee compulsory Health & Safety training requirements
- Support drug testing through the in house solution and manage Data Subject Access Requests
- Ensure First Aid and Mental Health First Aid compliance across the team
- Onboarding & Team Engagement
- Coordinate onboarding activities to provide a smooth induction experience for new starters
- Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as "Glow Getters"
- Support "Team Voice" forums and community engagement activities, including voucher prizes and school partnerships
- Culture & Values
- Champion company values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering collaboration across the hotel
Behaviours and Essential Skills:
- Functional Knowledge
- Strong understanding of payroll processes, labour planning, and workforce management systems
- Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives
- Familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
- Cross Departmental Knowledge
- Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination
- Understanding of how operational support impacts guest experience, team engagement, and financial performance
- Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders
- Business & Community Awareness
- Knowledge of internal communications practices and employee engagement tools (e.g., Glow getters, Team Voice)
- Awareness of community engagement initiatives and their role in strengthening the hotel's reputation
- Basic financial awareness to support cost control (e.g., petty cash, uniform and stationery ordering) without direct P&L responsibility
- Operational Excellence
- Ability to prioritise and manage multi-stream workloads in a fast-paced hotel environment
- Strong planning and organisational skills to ensure timely delivery of payroll, compliance, and rota processes
- Sound problem-solving skills with the initiative to resolve issues independently
- Collaboration & Communication
- Excellent relationship building skills to foster cross team collaboration and support senior stakeholders with confidence
- Clear and effective communication, with the ability to translate complex information into simple, digestible language
- Confidence in presenting to groups and facilitating discussions that engage and inform
- Technical Skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with HR and workforce management systems (e.g., Element suites or equivalent)
- Basic project management skills to support operational initiatives and process improvements
- Leadership & Development
- Capability to coach and facilitate team learning, supporting onboarding and wellbeing initiatives
- Commitment to embedding company values (Guest Hearted, Limitless Thinking, Owning Our Impact, Winning as One) in daily practice
Essential Experience:
- Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
- Strong organisational skills with the ability to prioritise multi-stream workloads and meet deadlines
- Confidence in working with senior stakeholders and collaborating across multiple departments
- Good general education (A-Level or equivalent)
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with workforce management/HR system
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Operational Support Coordinator employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can make all the difference when you're aiming for that Operational Support Coordinator role.
✨Tip Number 2
Get social! Follow Warner Hotels on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news that could give you an edge.
✨Tip Number 3
Prepare for the interview by researching common questions for operational roles. Think about how your skills in payroll, compliance, and team engagement can shine through. We want to see how you can bring that magic to life!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Warner Hotels.
We think you need these skills to ace Operational Support Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Support Coordinator role. Highlight your relevant experience in payroll, compliance, and team engagement, showing us how you can bring that magic to life at Warner Hotels.
Showcase Your Skills: We want to see your organisational skills shine! Be sure to mention any experience you have with workforce management systems and your ability to juggle multiple tasks in a fast-paced environment. This will help us understand how you can contribute to our team.
Be Authentic: At Warner Hotels, we value authenticity. Let your personality come through in your application. Share your passion for hospitality and how you embody our values of being Guest Hearted and applying Limitless Thinking.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role and its responsibilities. Familiarise yourself with payroll processes, compliance requirements, and how operational support impacts guest experiences. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As an Operational Support Coordinator, you'll be working closely with various teams. Be prepared to discuss your experience in building relationships and fostering collaboration. Share specific examples of how you've successfully communicated across departments or supported team engagement initiatives in the past.
✨Demonstrate Your Problem-Solving Abilities
Think of instances where you've had to tackle challenges in a fast-paced environment. Highlight your problem-solving skills and how you've taken the initiative to resolve issues independently. This will show that you can handle the demands of the role and contribute positively to the hotel's operations.
✨Embrace the Company Values
Warner Hotels values being Guest Hearted, applying Limitless Thinking, Owning Our Impact, and Winning as One. During the interview, weave these values into your responses. Share how you embody these principles in your work and how you plan to champion them as part of the team.