At a Glance
- Tasks: Join our Night Team to deliver exceptional customer service and support hotel operations.
- Company: Warner Hotels, a historic hotel group with modern facilities.
- Benefits: Competitive pay, live-in options, gym access, and discounts for you and your friends.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Be part of a supportive team and grow your skills in a vibrant environment.
- Qualifications: No experience needed, just bring your authentic self and a passion for service.
The predicted salary is between 12 - 13 £ per hour.
Join our team at Studley Castle, part of the Warner Hotels Group. This 209-bedroom hotel with 180 years of history offers modern facilities including a spa, cabaret dining restaurant, and beautiful grounds in rural Warwickshire.
Hourly pay rate: £12.71 dependent on age. Please read the details carefully before making any applications.
We have a fantastic opportunity for a Night Team Member at Warner Hotels.
Benefits:
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Night Team Leader and team you will be a key part of the smooth running of the hotel during the night.
What are we looking for?
- A people person who would put the guest journey at the heart of everything they do
- A willingness to learn and improve knowledge on customer service, our products and tailored selling
- Someone who will care about the wider team and look to support wherever needed
What skills do I need?
No experience necessary – just a promise to come to work as your whole authentic self. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
Nights Team Member employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warner Hotels and Studley Castle. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can contribute to the Night Team.
✨Tip Number 3
Show your personality! Remember, they’re looking for a people person. Be yourself during the interview and let your passion for customer service shine through. It’s all about making that personal connection!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter site. It’s the best way to ensure your application gets seen by the right people and shows you’re keen to join our team.
We think you need these skills to ace Nights Team Member
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Night Team Member, so make sure you understand the role and how you fit into it.
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. We’re all about authenticity, so don’t be afraid to show us who you are and why you’d be a great fit for our team.
Highlight Relevant Skills:Even if you don’t have direct experience, think about any skills or experiences that relate to customer service or teamwork. Mention these in your application to show us you’re ready to learn and grow with us.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Studley Castle and the Warner Hotels Group. Familiarise yourself with the hotel's history, facilities, and values. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Night Team Member, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past, even if it's from previous jobs or volunteer work. Highlight your ability to connect with people and make their experience memorable.
✨Emphasise Your Willingness to Learn
Since no experience is necessary, focus on your eagerness to learn and grow. Be ready to discuss how you plan to improve your knowledge about customer service and the hotel’s offerings. This shows that you're proactive and committed to personal development.
✨Be Authentic and Open
The job description mentions bringing your whole authentic self to work. During the interview, be honest about who you are and what you can bring to the team. This authenticity will resonate well with the interviewers and align with the company’s values of diversity and inclusion.
