At a Glance
- Tasks: Lead spa operations, ensuring high service standards and guest satisfaction.
- Company: Join the vibrant team at Thoresby Hall, part of Warner Hotels Group.
- Benefits: Enjoy free gym access, discounts on food, and career development opportunities.
- Other info: Diversity and inclusion are central to our mission; we welcome all applicants.
- Why this job: Make a real impact in wellness while creating exceptional guest experiences.
- Qualifications: Experience in spa management and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.
Following continued investment in our spa and wellness offering and exciting business growth, we are looking to recruit a Spa and Wellness Manager to join our team at Warner Hotels - Thoresby Hall. In this role, you'll play a key part in delivering exceptional leisure and wellness experiences, overseeing the day-to-day operation of our spa and leisure facilities. Working closely with the hotel leadership team and wider departments, you'll ensure everything runs smoothly—from team performance and guest experience to standards and commercial success. You'll help create a relaxing, high-quality environment for our guests while driving engagement, revenue, and team development. This is a fantastic opportunity for someone who enjoys responsibility, thrives in a guest-focused environment, and is passionate about health, wellbeing, and hospitality.
The benefits of working with us:
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Role Responsibilities:
- Lead the spa and wellness offering, ensuring high service standards, guest satisfaction and commercial performance
- Oversee day-to-day spa operations, including facilities, treatments and team performance
- Deliver a safe, clean and relaxing environment aligned with Warner Hotels' brand
- Drive revenue growth while maintaining strong operational standards
- Work closely with hotel leadership to support team development and guest experience
- Ensure full compliance with health, safety and hygiene standards
- Deliver seasonal campaigns, wellness initiatives and premium spa experiences
- Promote wellbeing, relaxation and a high-quality guest journey
Experience in spa or wellness management within hospitality or leisure
Strong leadership skills with the ability to motivate and develop teams
Passion for delivering exceptional guest experiences
Commercial awareness (budgets, sales, retail performance)
Knowledge of health & safety, hygiene and compliance standards
Relevant spa/beauty qualification (e.g. NVQ Level 3) preferred
Highly organised with strong attention to detail and a proactive mindset
Drive revenue through treatments, retail and promotions
Manage budgets, costs and stock effectively
Grow spa usage and enhance the wellness offering
Oversee retail, merchandising, stock control and suppliers
Monitor guest feedback and implement improvements to increase satisfaction and return visits
Diversity, equality, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com
One Great Team: From hotels to central teams, we work together to deliver something truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Spa and Wellness Manager - Thoresby Hall in Newark
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa and Wellness Manager - Thoresby Hall in Newark
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
