At a Glance
- Tasks: Lead a team to ensure exceptional cleanliness and guest satisfaction.
- Company: Warner Hotels, where your personality shines and ideas matter.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse team committed to inclusion and support.
- Why this job: Make a real impact on guest experiences in a vibrant hotel environment.
- Qualifications: Experience in hotel operations and strong leadership skills.
The predicted salary is between 24000 - 28000 £ per year.
Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back-of-house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Previous experience in Hotel operations cleaning and hygiene is required. Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols is essential. Excellent communication and problem-solving abilities, along with strong leadership skills with the ability to motivate and guide a team, are necessary.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Housekeeping Supervisor - Nantwich employer: Warner Hotels
At Warner Hotels, we pride ourselves on fostering a vibrant work culture where individuality is celebrated and team collaboration is key. As a Housekeeping Supervisor in Nantwich, you'll enjoy a supportive environment that prioritises employee growth, offers competitive benefits, and encourages you to make a meaningful impact on guest experiences. Join us to be part of a company that values your unique strengths and provides opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor - Nantwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Housekeeping Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or handled crises in the past. Warner Hotels values strong leadership, so make sure to highlight your ability to guide and support others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the Warner Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Housekeeping Supervisor - Nantwich
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you special and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Housekeeping Supervisor role. Highlight your relevant experience in hotel operations and any leadership skills that align with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping standards and health and safety regulations. Familiarise yourself with Warner Hotels' values and how they prioritise guest experiences. This will show that you're genuinely interested in the role and understand what it takes to maintain exceptional cleanliness and presentation.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to support and guide others, as well as how you can maintain high service levels during busy periods.
✨Be Ready for Problem-Solving
Expect questions about how you would handle unexpected issues or emergencies. Think of specific scenarios where you've had to act quickly and decisively. Demonstrating your problem-solving skills and ability to keep calm under pressure will be key to impressing the interviewers.
✨Engage with the Interviewers
During the interview, make sure to engage with your interviewers by asking thoughtful questions about the team dynamics and the hotel's approach to guest satisfaction. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
