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- Tasks: Lead a dynamic team to create unforgettable guest experiences at our stunning hotel.
- Company: Join Alvaston Hall, a beautiful Victorian hotel part of Warner Hotels Group.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real impact in hospitality while nurturing your unique strengths.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
- Other info: Embrace diversity and inclusion in a vibrant, collaborative workplace.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Alvaston Hall, part of the Warner Hotels Group. This beautiful 253-bedroom hotel is a Grade II listed Victorian half-timbered country house, making a great base for exploring Cheshire's green spaces and history.
Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Manager, you'll play a crucial role in bringing that magic to life.
Role PurposeThe Front Office Manager leads the reception, holiday sales, and night teams to deliver exceptional guest experiences from arrival to departure. This role combines operational excellence with a guest-hearted approach, ensuring every interaction reflects care and attention while anticipating and adapting to the unexpected for seamless service.
Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards, and drives commercial growth. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together.
Responsibilities- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
- Be an expert in the rebooking process & drive onsite break sales.
- Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys, and elevate service standards.
- Maintain world-class standards in front office operations through continuous refinement of procedures, technology use, and team training.
- Keep promises by ensuring accurate reservations, billing, and guest communications, delivering commitments on time and to the highest standard.
- Champion collaboration by working closely with housekeeping, F&B, and other departments to ensure seamless coordination and exceptional guest experiences.
- Lead, coach, and develop the reception, holiday sales, and night teams, fostering a culture of trust, open communication, and professional growth where every voice is valued.
- Monitor performance metrics, guest feedback, and occupancy trends, using insights to refine strategies and improve results.
- Ensure compliance with health, safety, and data protection standards, creating a safe and professional environment for guests and team members.
- Strong knowledge of reservations systems, guest service standards, and sales techniques.
- Proven leadership experience in front office or hospitality operations.
- Commercial acumen with experience in budgeting and revenue generation.
- Excellent communication and problem-solving skills.
- Ability to lead and inspire a diverse team in a fast-paced environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion StatementDiversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
About: We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.
Please note: Unsolicited CV's from agencies will not be considered.
Front Office Manager in Nantwich employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Nantwich
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As a Front Office Manager, you'll need to lead a diverse team and interact with guests daily. Role-play common scenarios with a friend or family member to build confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Think about what you want to know regarding team dynamics, guest experience strategies, or growth opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your enthusiasm for the role and the unique contributions you can bring to the team.
We think you need these skills to ace Front Office Manager in Nantwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to share a bit about yourself and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Front Office Manager role. Highlight your relevant experience in hospitality and how it aligns with our values at Warner Hotels. This shows us you’re genuinely interested in being part of our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your skills and experiences. Avoid fluff and focus on what really matters!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research Alvaston Hall and the Warner Hotels Group. Familiarise yourself with their values, guest experiences, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a diverse team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlight how your leadership style fosters collaboration and trust among team members.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle unexpected challenges. Think of specific situations where you had to think on your feet to maintain guest satisfaction. Share how you approached the problem, the actions you took, and the positive outcomes that followed.
✨Emphasise Your Sales Acumen
Since driving holiday sales is a key responsibility, be ready to discuss your experience with sales techniques and revenue generation. Prepare to share strategies you've used in the past to promote packages or enhance guest experiences, showcasing your commercial awareness and integrity.