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- Tasks: Ensure smooth hotel operations through payroll, compliance, and team support.
- Company: Join the vibrant team at Nidd Hall, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on guest experiences while thriving in a collaborative culture.
- Qualifications: Experience in operational or HR roles, strong organisational skills, and a passion for hospitality.
The predicted salary is between 30000 - 42000 £ per year.
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199-bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
The Operational Support Coordinator ensures the smooth running of hotel operations by managing critical administrative, compliance, and people-focused processes. The role supports payroll, labour planning, licensing, and compulsory training with accuracy and consistency, while also coordinating onboarding, duty management, and wellbeing initiatives. Acting as a central link between managers, senior leaders, and the General Manager, the position provides continuity of service and clear communication across the hotel.
Distinctively, the Coordinator champions our values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering engagement and collaboration. By combining operational discipline with team support and community involvement, the role strengthens both day-to-day performance and long-term culture.
Responsibilities- Payroll & Workforce Administration
- Ensure timely and accurate payroll completion in line with schedules
- Manage payroll queries, family leave processing, and additional payments
- Monitor compliance with the Working Time Directive and support labour planning, including rota oversight, senior leader challenges, and GM approvals
- Operational Coordination
- Coordinate duty manager shifts and rosters to ensure continuity of service
- Support the Live-in team and manage uniform ordering, stationery supplies, postage, and petty cash
- Lead internal communications, update noticeboards, and act as a central point of contact across departments
- Compliance & Governance
- Maintain licensing compliance and oversee compulsory Health & Safety training requirements
- Support drug testing through the in house solution and manage Data Subject Access Requests
- Ensure First Aid and Mental Health First Aid compliance across the team
- Onboarding & Team Engagement
- Coordinate onboarding activities to provide a smooth induction experience for new starters
- Drive team wellbeing initiatives, engagement programmes, and recognition schemes such as "Glow Getters"
- Support "Team Voice" forums and community engagement activities, including voucher prizes and school partnerships
- Culture & Values
- Champion company values by being Guest Hearted in service delivery, applying Limitless Thinking to improve processes, Owning Our Impact through compliance and efficiency, and Winning as One by fostering collaboration across the hotel
- Functional Knowledge
- Strong understanding of payroll processes, labour planning, and workforce management systems
- Knowledge of HR policies and procedures, including family leave, onboarding, and employee wellbeing initiatives
- Familiarity with compliance requirements such as licensing, Health & Safety, First Aid, and Mental Health First Aid
- Cross Departmental Knowledge
- Broad awareness of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Live-in team coordination
- Understanding of how operational support impacts guest experience, team engagement, and financial performance
- Ability to work across departments to ensure smooth communication and alignment with General Manager and senior leaders
- Business & Community Awareness
- Knowledge of internal communications practices and employee engagement tools (e.g., Glow getters, Team Voice)
- Awareness of community engagement initiatives and their role in strengthening the hotel's reputation
- Basic financial awareness to support cost control (e.g., petty cash, uniform and stationery ordering) without direct P&L responsibility
- Operational Excellence
- Ability to prioritise and manage multi-stream workloads in a fast-paced hotel environment
- Strong planning and organisational skills to ensure timely delivery of payroll, compliance, and rota processes
- Sound problem-solving skills with the initiative to resolve issues independently
- Collaboration & Communication
- Excellent relationship building skills to foster cross team collaboration and support senior stakeholders with confidence
- Clear and effective communication, with the ability to translate complex information into simple, digestible language
- Confidence in presenting to groups and facilitating discussions that engage and inform
- Technical Skills
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Experience with HR and workforce management systems (e.g., Element suites or equivalent)
- Basic project management skills to support operational initiatives and process improvements
- Leadership & Development
- Capability to coach and facilitate team learning, supporting onboarding and wellbeing initiatives
- Commitment to embedding company values (Guest Hearted, Limitless Thinking, Owning Our Impact, Winning as One) in daily practice
- Previous experience in an operational, HR, or administrative support role, ideally within hospitality or a service driven environment
- Strong organisational skills with the ability to prioritise multi-stream workloads and meet deadlines
- Confidence in working with senior stakeholders and collaborating across multiple departments
- Good general education (A-Level or equivalent)
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with workforce management/HR system
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.
Operational Support Coordinator in London employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Warner Hotels through LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Warner Hotels' values and think about how your skills align with their mission. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you on their radar!
We think you need these skills to ace Operational Support Coordinator in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that match the Operational Support Coordinator role. We love seeing how your background aligns with our values and the responsibilities outlined in the job description.
Keep It Clear and Concise: While we appreciate detail, clarity is key! Use straightforward language and structure your application well so we can easily see your qualifications and enthusiasm for the role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Operational Support Coordinator role. Familiarise yourself with payroll processes, compliance requirements, and how these impact guest experiences. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your People Skills
This role is all about collaboration and communication. Be prepared to share examples of how you've successfully worked with different teams or managed stakeholder relationships in the past. Highlight your ability to foster engagement and support team initiatives, as this aligns perfectly with the company’s values.
✨Demonstrate Your Problem-Solving Skills
Think of a time when you faced a challenge in a previous role and how you resolved it. The interviewers will want to see your initiative and ability to think on your feet, especially in a fast-paced environment like a hotel. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Embrace the Company Values
Warner Hotels places a strong emphasis on their core values: being Guest Hearted, applying Limitless Thinking, Owning Our Impact, and Winning as One. Prepare to discuss how you embody these values in your work. This will demonstrate that you’re not just a fit for the role, but also for the company culture.