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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a stunning hotel setting.
- Company: Join Warner Hotels, a vibrant destination focused on memorable stays and personal growth.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in hospitality while nurturing your leadership skills.
- Qualifications: 5+ years as a General Manager with a passion for guest satisfaction and team development.
- Other info: Embrace diversity and inclusion in a culture that values every voice.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
Ready to take the next step in your hospitality leadership career? At Warner Hotels, you can discover your glow. We believe people thrive when their unique strengths and personalities are nurtured. Here, you're free to be yourself, make an impact, and grow within a tight-knit team that creates truly memorable guest experiences.
We're more than just a place to stay - we're a destination where guests come to make memories, discover new experiences, and feel genuinely cared for. As General Manager, you'll play a pivotal role in bringing that magic to life.
Role Purpose
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel's performance operationally, commercially, and culturally. You'll lead high performing teams, optimise revenue streams, and champion a guest obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities
- Operational Leadership
- Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards.
- Address guest concerns with confidence and empathy, using feedback to drive continuous improvement.
- Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency.
- Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Guest and Team Experience
- Ensure consistent delivery of high quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews.
- Build a high performing, engaged team through coaching, feedback, and personal development plans.
- Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition.
- Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Financial and Operational Management
- Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies.
- Drive revenue performance across Rooms, F&B, Spa, Leisure, and ancillary streams.
- Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection.
- Embed and maintain operational SOPs and brand standards across all departments.
- Oversee stock management and budget adherence, ensuring resources align with business goals.
Key Outcomes
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and development of high potential talent.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
Behaviours and Essential Skills
- Guest obsessed, people first, and passionate about delivering exceptional hospitality.
- Collaborative, open, and effective at influencing across teams and departments.
- Commercially sharp with strong analytical and data driven decision making skills.
- Resilient, confident, and calm under pressure, with sound judgement and clarity of thought.
- Strategic thinker with a willingness to be hands-on in daily operations.
- Bold, curious, and innovative, with a growth mindset and drive for continuous improvement.
- Skilled at building capability, inspiring teams, and nurturing talent at all levels.
You will be Guest Hearted, staying close to guests and role modelling service excellence; show Limitless Thinking by embracing innovation and challenging traditional approaches; Own Our Impact by taking accountability for results and driving profitability; and embody Winning as One by fostering collaboration, trust, and teamwork.
This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment, and represents Warner Hotels positively with all stakeholders.
Essential Experience
- Minimum 5 years' experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment.
- Strong background in food & beverage, revenue management, and commercial performance.
- Proven success in leading large, diverse teams and developing high potential leaders.
- Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Ready to discover your glow? Be part of something more than a hotel - a place where your personality shines and your ideas truly matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we're happy to discuss any reasonable adjustments or flexibility you may require, including part time or jobshare options.
We genuinely care about every candidate's experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
General Manager in Leeds employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on a General Manager role!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Warner Hotels, they value guest obsession and collaboration, so be ready to share how you embody these traits in your leadership style.
✨Tip Number 3
Showcase your achievements! When discussing your experience, highlight specific examples of how you've improved guest satisfaction or driven revenue growth. Numbers speak volumes, so bring those KPIs to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace General Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your guest-obsessed mindset and how you've made a positive impact in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the General Manager position. Highlight relevant skills and experiences that align with the job description, especially in operational leadership and team development.
Be Authentic: We want to see the real you! Don’t be afraid to showcase your personality in your application. Share your unique strengths and how they can contribute to creating memorable guest experiences at Warner Hotels.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our recruitment team, and we can get to know you better!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, dive deep into Warner Hotels and Cricket St Thomas. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you connect your experience to their goals and show that you're genuinely interested.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've led diverse teams, tackled challenges, and improved guest experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Guest Obsessed
Warner Hotels emphasises a guest-obsessed mindset. Be ready to discuss how you've prioritised guest satisfaction in your previous roles. Share specific instances where you turned guest feedback into actionable improvements, demonstrating your commitment to exceptional service.
✨Prepare for Financial Questions
Since financial performance is key for this role, brush up on your revenue management and budgeting skills. Be prepared to discuss how you've managed costs and driven revenue growth in past positions. Highlight any KPIs you've achieved and how they align with the hotel's goals.
