At a Glance
- Tasks: Join our team to ensure guests enjoy a perfect stay with top-notch housekeeping.
- Company: Be part of Warner Hotels Group at the stunning Norton Grange.
- Benefits: Earn up to £12.21/hour, enjoy free gym access, and discounted food.
- Other info: Great career growth opportunities with recognised qualifications and training.
- Why this job: Make a real difference in guest experiences while developing your skills.
- Qualifications: A passion for customer service and teamwork is essential.
The predicted salary is between 12 - 12 € per hour.
About the Role
As part of our supportive team, you will develop and grow into delivering a great service within the housekeeping department. Alongside the Housekeeping Manager and the Housekeeping Team Leaders, you will be a fundamental part of the smooth running of the guest journey from the moment they arrive to their room. By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.
Key Responsibilities
- A people person who would put the guest journey at the heart of everything they do
- A willingness to learn and improve knowledge on customer service, our products and tailored selling
- Someone who will care about the wider team and look to support wherever needed
- A promise to come to work as your whole authentic self
Location & Working Conditions
Join our team at Norton Grange, part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is part of the Warner Hotels Group. It's a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It is close to the port of Yarmouth on the Isle of Wight.
Hourly rate: Up to 12.21 per hour dependent on age.
Benefits
- Live-in may be available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Housekeeping Team Member - Norton Grange employer: Warner Hotels
At Norton Grange, part of the Warner Hotels Group, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. With stunning coastal views and a range of benefits including free leisure access, generous discounts, and opportunities for career development through recognised qualifications, we ensure that our employees feel valued and empowered to deliver exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Team Member - Norton Grange
✨Tip Number 1
Get to know the company culture! Before your interview, check out Norton Grange's vibe online. Understanding their values and how they treat guests will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you can showcase your people skills and willingness to learn, which are key for this role.
✨Tip Number 3
Dress the part! Even if it’s a casual setting, looking smart shows you care about the opportunity. Plus, it’ll boost your confidence when you walk in for that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly!
We think you need these skills to ace Housekeeping Team Member - Norton Grange
Some tips for your application 🫡
Show Your Personality:When writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for hospitality. Remember, we’re looking for a people person who puts the guest journey at the heart of everything they do.
Tailor Your Application:Make sure to tailor your application to the role of Housekeeping Team Member. Highlight any relevant experience or skills that align with our values and responsibilities. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our housekeeping team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re on your way to potentially joining our fantastic team at Norton Grange!
How to prepare for a job interview at Warner Hotels
✨Know the Guest Journey
Familiarise yourself with the concept of the guest journey. Understand how your role as a Housekeeping Team Member contributes to creating a memorable experience for guests. Be ready to discuss how you can enhance their stay through attention to detail and a welcoming attitude.
✨Show Your People Skills
Since this role is all about teamwork and customer service, be prepared to share examples of how you've worked well in a team or provided excellent service in the past. Highlight your ability to communicate effectively and support your colleagues, as this will resonate well with the interviewers.
✨Demonstrate a Willingness to Learn
Express your eagerness to learn and grow within the role. Mention any previous experiences where you’ve taken the initiative to improve your skills or knowledge, especially in customer service or housekeeping. This shows that you’re committed to personal development and contributing positively to the team.
✨Be Authentic
Come to the interview as your true self! The company values authenticity, so don’t be afraid to let your personality shine through. Share your passion for hospitality and how you can bring your unique qualities to the team at Norton Grange.
