At a Glance
- Tasks: Lead housekeeping operations, ensuring cleanliness and guest satisfaction.
- Company: Join Warner Hotels at Heythrop Park, a stunning 311-bedroom hotel.
- Benefits: Competitive pay, career growth, and a supportive team environment.
- Other info: Be part of a vibrant team in the heart of the Cotswolds.
- Why this job: Make a real impact on guest experiences in a beautiful setting.
- Qualifications: Experience in hotel cleaning, strong leadership, and communication skills.
The predicted salary is between 24000 - 36000 £ per year.
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back‑of‑house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Qualifications
- Previous experience in hotel operations cleaning and hygiene.
- Knowledge of health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem‑solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Join our team at Heythrop Park, part of the Warner Hotels Group. This 311‑bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences. At Warner Hotels, we’re more than just a place to stay – we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
Housekeeping Supervisor employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. This will help you understand their vibe and tailor your answers to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle guest experiences, as these are key for the Housekeeping Supervisor role.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past roles that highlight your problem-solving abilities and teamwork. This will help you stand out and show that you can handle the challenges of the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us see your enthusiasm for maintaining high cleanliness standards. Share any relevant experiences that highlight your attention to detail and commitment to guest satisfaction.
Highlight Leadership Skills:As a Housekeeping Supervisor, you'll be leading a team. Make sure to showcase your leadership abilities in your application. Talk about times you've motivated a team or resolved conflicts effectively.
Be Specific About Your Experience:We want to know what you've done in previous roles. Include specific examples of how you've handled guest complaints, ensured compliance with health and safety regulations, or improved operational efficiency.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Heythrop Park.
How to prepare for a job interview at Warner Hotels
✨Know Your Standards
Familiarise yourself with the cleanliness and presentation standards expected in the role. Be ready to discuss how you would uphold these standards and share examples from your previous experience that demonstrate your commitment to exceptional guest service.
✨Showcase Leadership Skills
Prepare to talk about your leadership style and how you motivate teams. Think of specific instances where you've successfully led a team through busy periods or resolved conflicts, as this will show your ability to support and guide others effectively.
✨Be Ready for Problem-Solving
Anticipate questions about crisis management and problem-solving. Have a few scenarios in mind where you’ve had to act quickly to resolve an issue, especially in a hospitality context, to illustrate your capability in maintaining guest safety and satisfaction.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing shift handovers or reporting issues. This will demonstrate your ability to maintain strong communication across departments.
