At a Glance
- Tasks: Support hotel operations with admin tasks and team engagement activities.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Enjoy free gym access, discounted food, and career development opportunities.
- Other info: Diverse and inclusive workplace with flexible working options available.
- Why this job: Be a key player in creating an excellent colleague experience in a stunning location.
- Qualifications: Strong organisational skills and a passion for teamwork.
The predicted salary is between 22000 - 26000 £ per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
The Operational Support Team Member plays a key role in supporting the smooth day-to-day running of hotel operations through effective administration and team support. As our Operational Support Team Member, you'll assist with general administration across a range of tasks, including employee relations, finance, new starter inductions, uniform, team training compliance, onboarding, and team engagement activities to ensure operational consistency and an excellent colleague experience. You'll be supporting the Operational Support Coordinator to ensure that the hotel teams have what they need to run their departments effectively.
Key responsibilities for the Operational Support Team Member will include:
- Uniform and stationery ordering
- Petty cash processing
- Maintaining internal noticeboards and supporting internal communications across departments
- Acting as a point of contact for operational administration queries
- Coordinating onboarding administration and hosting inductions for new colleagues
- Supporting team IT queries
- Safe & Secure reporting and compliance
- Quarterly sundry stocktaking
- Coordinating Uniform stock in line with budget
- Supporting with live in room checks
- Monthly float counts
- Tracking open tabs on tills, to ensure they are closed daily
- Supporting colleague wellbeing initiatives, engagement activities, and recognition programmes such as “Glow Getters”
- Helping maintain a positive and inclusive team culture across the hotel
The benefits of working with Warner Hotels include:
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
Hotel Operations & Onboarding Coordinator employer: Warner Hotels
At Heythrop Park, part of the Warner Hotels Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture set within the stunning Cotswolds. Our team members enjoy a range of benefits including free gym access, generous discounts, and extensive career development opportunities through recognised qualifications. We are committed to fostering a diverse and inclusive environment where every colleague can thrive and contribute to our positive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations & Onboarding Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Heythrop Park or Warner Hotels Group on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This shows you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. They want to see how you'd fit into their team culture, so be yourself and share your passion for hospitality.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Hotel Operations & Onboarding Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hotel Operations & Onboarding Coordinator role. Highlight any relevant admin experience and team support roles you've had, as we love to see how you can contribute to our smooth operations.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining us at Heythrop Park and how your background aligns with our values. We want to know what makes you tick and how you can help maintain our positive team culture.
Showcase Your Team Spirit:In your application, don’t forget to mention any experiences that demonstrate your ability to work well in a team. We value collaboration and want to see how you can contribute to our inclusive environment and support your future colleagues.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and the unique features of the hotel. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Admin Skills
As an Operational Support Team Member, strong administrative skills are key. Be prepared to discuss your experience with tasks like petty cash processing, uniform ordering, and onboarding processes. Bring examples of how you've successfully managed similar responsibilities in the past.
✨Engage with Team Culture
Highlight your understanding of team dynamics and how you can contribute to a positive and inclusive culture. Share any experiences where you've supported colleague wellbeing initiatives or engagement activities, as this aligns perfectly with the role's focus on team support.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the hotel’s operations, and opportunities for career development. This shows that you're not just interested in the job, but also in how you can grow within the company.
