At a Glance
- Tasks: Lead the hotel operations during night shifts and ensure guest satisfaction.
- Company: Join Warner Hotels, a vibrant team at Thoresby Hall.
- Benefits: Enjoy gym access, discounts, career development, and 28 days annual leave.
- Other info: Diversity and inclusion are key; we welcome all applicants.
- Why this job: Make a real impact on guest experiences in a dynamic environment.
- Qualifications: Experience in hospitality management and excellent customer service skills.
The predicted salary is between 27144 - 33176 £ per year.
Join our team at Thoresby Hall, part of the Warner Hotels Group. This 221-bedroom hotel features original architecture, a Great Hall with deep armchairs, and overlooks acres of classic parkland.
Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours (5pm-10pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments including reception, housekeeping, food and beverage, and night operations.
Guest Experience and Service Excellence
- Maintain a visible management presence across guest areas and proactively engage with guests; apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
- Ensure compliance with fire, health & safety and licensing regulations.
- Conduct safety walkarounds (BOH security, perimeter, lighting) - identify hazards and act immediately.
- Complete structured evening checklist to maintain standards.
- Observe service delivery and coach in the moment.
Financial and Energy Awareness
- Make cost conscious decisions without compromising guest experience.
- Follow guidelines for compensation; knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Proven experience in a supervisory or management role within hospitality.
Why Work for Warner Hotels?
- Free use of gym and leisure facilities.
- 60% discounted food onsite.
- Pension scheme.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level).
- 28 days annual leave per year (Inclusive of Bank Holidays).
- Cycle to Work Scheme.
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family.
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions.
- Life Assurance.
- Free Car Parking onsite.
- Family Friendly policies.
- Refer a friend scheme.
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform.
- Access to a discounts platform including a points based discount plan to increase your retail discounts.
- Employee Assistance Programme.
- Glow Getters and Long Service Awards.
Be part of something more than a hotel - where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
Hotel Nightshift Duty Manager employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Nightshift Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Nightshift Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
