Operations Manager (Part Time) Immediate Start (Part Time) in Hereford

Head of Operations - Hereford Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Join Warner Hotels at Holme Lacy House as our Head of Operations . Set within the stunning Herefordshire countryside, Holme Lacy House is one of Warner Hotels' most characterful destinations, combining rich history, beautiful grounds, and exceptional guest experiences. As Head of Operations, you'll play a pivotal role in leading key operational departments across the hotel, ensuring every guest enjoys a seamless and memorable stay. As Head of Operations , you'll play a crucial role in bringing that magic to life. The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operations identifies efficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintaining compliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; Guest experience and complaint resolution: lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: oversee leisure audits including lifeguard compliance, paperwork, and administration. Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention. Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined up decision making. Creates an engaged, high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "Win As One" every day. Experience managing OTA relationships and distribution performance. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.