At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in leisure activities.
- Company: Join Warner Hotels, a unique and inclusive environment where your personality shines.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact while working in a stunning Grade I listed hotel.
- Qualifications: Experience in leisure operations and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Leisure Supervisor, you'll play a crucial role in bringing that magic to life.
Role Purpose: The Leisure Supervisor ensures exceptional guest experiences across the pool, spa, fitness, and activities, leading the team with confidence and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Previous experience in leisure operations.
- Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem-solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Leisure Supervisor - Holme Lacy in Hereford employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your individuality is celebrated and your contributions truly matter. Located in the picturesque Holme Lacy, our Grade I listed hotel provides not only a stunning backdrop for your career but also ample opportunities for personal and professional growth within a supportive team environment. Join us to create memorable experiences for our guests while enjoying a range of benefits and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Supervisor - Holme Lacy in Hereford
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry, especially those who might have insights into Warner Hotels. A friendly chat can lead to valuable referrals or insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your unique strengths shine through. Remember, they want someone who fits into their tight-knit team, so be yourself and share your passion for creating memorable guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in leisure operations, from guest complaints to emergency situations. This will show them you’re ready to take on the responsibilities of a Leisure Supervisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Leisure Supervisor - Holme Lacy in Hereford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in leisure operations. Mention specific skills that align with the role, like leadership and guest service, to show us you’re a perfect fit!
Show Your Passion:Express your enthusiasm for the leisure industry and why you want to join Warner Hotels. We love candidates who are excited about creating memorable experiences for guests, so let that passion come through in your writing!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Warner Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Leisure Supervisor role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Leisure Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlighting your leadership style will demonstrate that you're ready to take on this crucial role.
✨Emphasise Guest Experience
Warner Hotels places a strong emphasis on creating memorable guest experiences. Be ready to discuss how you've contributed to guest satisfaction in previous roles. Share specific instances where you went above and beyond to ensure guests felt valued and cared for.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and crisis management skills. Think of scenarios where you had to act quickly under pressure, especially in a leisure or hospitality context. Practising these responses will help you feel more confident during the interview.
