At a Glance
- Tasks: Lead and enhance guest experiences in leisure facilities like the pool and spa.
- Company: Join the prestigious Warner Hotels Group at Holme Lacy, a stunning Grade I listed hotel.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Other info: Diversity and inclusion are key values; we welcome applicants from all backgrounds.
- Why this job: Make a real difference in guests' leisure experiences while developing your leadership skills.
- Qualifications: Experience in leisure operations and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Role Purpose
The Leisure Supervisor ensures exceptional guest experiences across the pool, spa, fitness, and activities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards and company policies.
- Act as the person responsible for emergency procedures, fire safety and first aid.
- Complete incident reports and escalates as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Previous experience in leisure operations.
- Knowledge of health & safety, fire safety, hygiene standards and emergency protocols.
- Excellent communication and problem‑solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Inclusion Statement
Diversity, equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
Leisure Supervisor in Hereford employer: Warner Hotels
At Warner Hotels Group, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Leisure Supervisor at our stunning Holme Lacy hotel, you'll enjoy a supportive culture that prioritises employee growth and development, alongside competitive benefits. With access to beautiful surroundings and a commitment to exceptional guest experiences, this role offers a unique opportunity to thrive in the hospitality industry while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Supervisor in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Holme Lacy's vibe online. Understanding their values and how they operate will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to guest service and leadership. We want you to feel confident when discussing how you can enhance the guest experience at Warner Hotels.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you handled crises or resolved guest complaints. This will demonstrate your ability to keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Leisure Supervisor in Hereford
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how your experiences align with our mission to provide exceptional guest experiences at Holme Lacy.
Highlight Relevant Experience:Make sure to detail any previous roles in leisure operations or customer service. We love seeing how you've handled guest queries or led a team, as it shows us you're ready to step into the Leisure Supervisor role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, we’re looking for effective communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Warner Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Leisure Supervisor role. Familiarise yourself with the responsibilities like operational oversight and guest service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading teams and providing support, be ready to share examples of how you've motivated and guided a team in the past. Think of specific situations where you resolved issues or improved service levels, as this will highlight your leadership abilities.
✨Prepare for Scenario Questions
Expect questions about how you'd handle emergencies or unexpected issues. Prepare some scenarios where you successfully managed a crisis or ensured guest safety. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you maintain visibility in public areas and engage with guests. Share examples of how you've handled complaints or special requests professionally, as this will demonstrate your commitment to exceptional guest experiences.
