At a Glance
- Tasks: Lead food and beverage operations, ensuring exceptional guest experiences and optimising performance.
- Company: Join Warner Hotels at Holme Lacy, a stunning Grade I listed hotel in Herefordshire.
- Benefits: Enjoy 60% off food, gym access, career development, and 28 days annual leave.
- Other info: Dynamic environment with opportunities for growth and recognition.
- Why this job: Be part of a vibrant team where your ideas shine and impact guest experiences.
- Qualifications: Experience in multi-outlet F&B operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
The Head of Food and Beverage is a hands-on leader with a passion for hospitality and operational excellence. You’ll bring strong commercial acumen, people leadership skills, and the ability to deliver exceptional guest experiences across the hotel.
The Head of Food and Beverage is a leadership role, driving and optimising all food and beverage operations across the hotel to deliver outstanding guest experiences while achieving commercial targets. In this role, you will manage multiple restaurants and bars, working closely with Food & Beverage Managers and the Executive Chef to ensure seamless daily operations, exceptional service levels and full compliance with health, safety and licensing regulations. You will develop, coach and retain a high-performing multi-outlet team, owning labour and cost control to meet P&L targets.
Responsibilities- Operational Delivery – Oversee day-to-day operations across restaurants, bars, and outlets, ensuring smooth service, effective shift handovers, and strong front-line leadership.
- Implement Central Initiatives – Execute Head Office menus, promotions, and revenue-driving initiatives locally, maintaining consistency and commercial impact.
- Financial Performance – Take ownership of P&L delivery for Food & Beverage, controlling costs (labour, waste, stock) and achieving departmental targets through tight execution and reporting.
- Labour & Rota Management – Create efficient rotas, manage labour spend, and ensure adequate cover to meet service standards.
- Guest Experience – Champion service excellence, monitor quality, and coach teams to deliver memorable moments for every guest.
- People Leadership – Recruit, train, develop, and performance-manage the F&B team, fostering engagement, morale, and succession planning.
- Compliance & Safety – Guarantee 100% compliance with food safety, health & safety, and licensing requirements; manage audits and corrective actions.
- Collaboration & Deputising – Support Duty Management shifts, deputise for senior leaders, and work closely with Sales, Events, HR, and Procurement teams.
- Continuous Improvement – Identify efficiencies and service enhancements, piloting and scaling improvements within Head Office guidelines.
- Governance – Operate within approved financial and procurement processes, escalating issues outside delegated authority to the General Manager.
- Proven experience in multi-outlet F&B operations with strong knowledge of cost control and P&L management.
- A track record of delivering exceptional service standards and enhancing guest experiences consistently.
- Demonstrable ability to build and lead high-performing teams—setting clear expectations, coaching for success, and driving engagement through regular performance reviews.
- Commercial know-how in revenue delivery, including upselling strategies, maximising covers and spend per head, and using data to inform local decisions.
- Thorough understanding of compliance requirements across food safety, licensing, and health & safety.
- Strong operational and commercial execution skills, with a data-driven approach to decision-making.
- Technical proficiency with EPOS, stock control, and rostering systems, plus solid skills in MS Excel and reporting.
- Outstanding organisational and problem-solving ability, with reliable delivery, attention to detail, and effective stakeholder management.
- Free use of gym and leisure facilities
- 60% discounted food onsite
- Pension scheme
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 28 days annual leave per year (Inclusive of Bank Holidays)
- Cycle to Work Scheme
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking onsite
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
