At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Warner Hotels, a unique and inclusive hospitality group.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Diverse and supportive environment with room for career advancement.
- Why this job: Be part of a vibrant team that values your individuality and ideas.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
As Front Office Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Front Office Supervisor is to act as the on shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism.
Responsibilities
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and expedite as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time-management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV’s from agencies will not be considered.
Front Office Supervisor in Hereford employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where individuality is celebrated and personal growth is encouraged. As a Front Office Supervisor at our stunning Holme Lacy hotel, you'll enjoy a supportive environment that fosters teamwork and creativity, alongside competitive benefits and opportunities for career advancement in the hospitality industry. Join us in creating memorable experiences for our guests while thriving in a picturesque setting surrounded by nature.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in Hereford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest service skills! Think of examples from your past experiences where you’ve gone above and beyond for guests. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your leadership skills! As a Front Office Supervisor, you'll need to lead a team. Prepare to discuss how you've motivated others in previous roles and how you can bring that positive energy to Warner Hotels.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and helps keep you top of mind.
We think you need these skills to ace Front Office Supervisor in Hereford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express what makes you tick and how you can contribute to our team at Warner Hotels.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in front office operations and guest service. We love seeing how your skills align with the role of Front Office Supervisor, so be specific about your achievements and relevant experiences!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Holme Lacy and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere, especially during busy periods, as this is crucial for guest satisfaction.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you turned a negative experience into a positive one. Demonstrating your problem-solving skills and commitment to guest service will set you apart from other candidates.
✨Understand Compliance and Safety Standards
Brush up on health and safety regulations, fire safety protocols, and GDPR compliance relevant to the hospitality industry. Be ready to discuss how you would ensure these standards are met while maintaining an exceptional guest experience, as this is a key responsibility of the role.
