At a Glance
- Tasks: Lead the hotel operations during evening shifts and ensure guest satisfaction.
- Company: Join Warner Hotels, a vibrant and inclusive hospitality group.
- Benefits: Enjoy discounts, gym access, career development, and 28 days annual leave.
- Other info: Diverse and supportive environment with opportunities for growth and recognition.
- Why this job: Be the heartbeat of our hotel and make a real impact on guest experiences.
- Qualifications: Experience in hospitality management and excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Duty Manager Join our team at Holme Lacy, part of the Warner Hotels Group.
This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Warner Hotels are recruiting for a Duty Manager.
This vital role for the hotel will be the operational lead on duty during evening hours (5pm-10pm).
As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts.
You will lead from the front, ensuring the smooth running of all departments-including reception, housekeeping, food and beverage, and night operations.
Responsibilities: Guest Experience and Service Excellence Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently.
Apply appropriate compensation in line with guidelines.
Monitor bars, restaurants and entertainment areas for consistent service standards.
Health, Safety and Security Take responsibility for guest and team safety; attend first aid incidents.
Ensure compliance with fire, health & safety and licensing regulations Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately.
Complete structured evening checklist to maintain standards.
Monitor lighting, heating, ambience, cleanliness and presentation.
Observe service delivery and coach in the moment.
Team Leadership and Communication Act as escalation point for supervisors.
Maintain strong cross department communication.
Adapt style to different personalities; lead calmly under pressure.
Financial and Energy Awareness Monitor operational efficiency; turn off unnecessary utilities.
Make cost conscious decisions without compromising guest experience.
Follow guidelines for compensation; protect stock and revenue.
We're looking for you to have this experience or behaviours: Strong knowledge of Health & Safety legislation.
First Aid qualification (or willingness to obtain).
Knowledge within the F&B departments to be able to support on shift.
Excellent customer service track record.
Strong problem-solving ability.
Calm and professional under pressure.
Confident decision-maker.
High attention to detail.
Excellent written and verbal communication skills.
Proven experience in a supervisory or management role within hospitality.
Why Work for Warner Hotels?
Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven additional discounts during your stays for you and your family Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme
Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Holme Lacy in Hereford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager - Holme Lacy in Hereford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
