At a Glance
- Tasks: Help guests book their perfect holiday and provide tailored experiences.
- Company: Join Warner Hotels, the UK's leading provider of adult short break experiences.
- Benefits: Competitive salary, uncapped commission, 25 days holiday, and great discounts on breaks.
- Other info: Flexible hours, career development opportunities, and a commitment to diversity and inclusion.
- Why this job: Work from home, develop your skills, and make a real impact in hospitality.
- Qualifications: Great listening skills and a problem-solving attitude; experience is a plus but not essential.
The predicted salary is between 26400 - 30000 £ per year.
The UK's leading provider of adult short break experiences, Warner Hotels is a collection of unique properties in great locations across the UK. All short breaks at a Warner Hotel include breakfast, dinner and specified entertainment and activities, ensuring guests make the most of their time away.
We're on the search for a Part Time Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be.
What are we looking for?
We are looking for a team who can demonstrate great listening skills, have a problem-solving attitude and will help our guests to buy the holiday that's perfect for them. We are recruiting for part-time hours between 16-24 hours per week. This will include a weekend shift of either a Saturday or Sunday between the hours of 0900 - 1800 and 3 evenings a week finishing at 9pm.
What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailor-made experience, ensuring you meet the Warner standard and our guests' expectations. You'll be providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you. After 1900hrs, the work is all online, as the incoming calls stop, but the webchat function you'll offer runs until 2100hrs. Previous experience within a similar position is desirable but not essential. The role is home-based and we will provide your equipment.
What we offer?
- Competitive salary
- Uncapped Commission
- 25 days holiday (pro-rata for part-time colleagues)
- Great deals on Warner breaks for you, your friends and family
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- Cycle to Work Scheme
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points-based discount plan to increase your retail discounts
- Access your wages on demand through Aslan
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note unsolicited CVs from agencies will not be considered.
Contact Centre Team Member (Part Time) - Hemel Hempstead employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team Member (Part Time) - Hemel Hempstead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Warner Hotels and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Warner Hotels and let us see your personality shine through!
We think you need these skills to ace Contact Centre Team Member (Part Time) - Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Warner Hotels.
Get Familiar with Our Brand:Before applying, take some time to learn about Warner Hotels and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Warner Hotels
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Warner Hotels.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Warner Hotels will surely appreciate.
