Guest Leisure Experience Manager
Guest Leisure Experience Manager

Guest Leisure Experience Manager

Bradford Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to create unforgettable guest experiences in leisure and wellness.
  • Company: Join Warner Hotels, a leader in hospitality and leisure.
  • Benefits: Enjoy discounts, free meals, and access to gym facilities.
  • Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
  • Qualifications: Experience in sports or leisure management and strong communication skills.
  • Other info: Diverse and inclusive workplace with opportunities for career growth.

The predicted salary is between 28800 - 43200 £ per year.

Overview

Join Warner Hotels as our new Leisure Manager and lead a dynamic team across our Sports and Leisure departments, including both indoor and outdoor pools. You will work alongside our Spa Manager to lead a team of specialists, drive commercial success, and uphold the highest standards of service and safety, to provide exceptional guest experiences across our sports, leisure, activities, wellness, and spa services.

Responsibilities

  • Lead and inspire a team across leisure, activities and fitness operations
  • Manage both our indoor and outdoor swimming pools
  • Drive guest satisfaction and departmental revenue
  • Manage budgets and P&L performance
  • Ensure compliance with health & safety standards
  • Coach and develop team members to reach their full potential

Qualifications

  • Proven leadership in a sports, leisure and/or activities environment.
  • Pool Plant Operations experience and qualifications.
  • Experience managing a P&L and achieving commercial targets
  • Strong communication and problem-solving skills
  • Passion for wellness, hospitality, and team development
  • Ability to make confident decisions and uphold high standards

Benefits

  • 20% discount for you, family & friends across Warner Hotels & Haven Holidays
  • Potential live-in accommodation
  • Free use of gym and leisure facilities
  • Free or 60% discounted meals on site
  • Exclusive discounts with national retailers and brands

Ready to Apply

Ready to lead a team that creates unforgettable guest experiences?
Apply now and start your next adventure with Warner Hotels.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate\’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don\’t hesitate to reach out to us at: #####

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Guest Leisure Experience Manager employer: Warner Hotels

At Warner Hotels, we pride ourselves on being an exceptional employer that values diversity, equity, and inclusion. As a Guest Leisure Experience Manager, you will thrive in a supportive work culture that prioritises employee growth and development, offering unique benefits such as discounts for family and friends, free use of leisure facilities, and opportunities for live-in accommodation. Join us in creating unforgettable guest experiences while enjoying a fulfilling career in the heart of hospitality.
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Contact Detail:

Warner Hotels Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Guest Leisure Experience Manager

✨Tip Number 1

Network like a pro! Reach out to your connections in the leisure and hospitality industry. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Show off your passion! When you get the chance to chat with potential employers, let your enthusiasm for wellness and guest experiences shine through. It’s all about making that personal connection!

✨Tip Number 3

Prepare for interviews by researching Warner Hotels and their values. Tailor your answers to reflect how your experience aligns with their mission of providing exceptional guest experiences.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.

We think you need these skills to ace Guest Leisure Experience Manager

Leadership
Team Management
Pool Plant Operations
P&L Management
Guest Satisfaction
Health & Safety Compliance
Communication Skills
Problem-Solving Skills
Commercial Awareness
Coaching and Development
Decision-Making
Passion for Wellness
Hospitality Skills

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for wellness and hospitality shine through. We want to see how your passion aligns with our mission to create unforgettable guest experiences.

Highlight Relevant Experience: Make sure to showcase your leadership experience in sports, leisure, or activities. We’re looking for someone who can manage both indoor and outdoor pools, so don’t forget to mention any relevant qualifications or experiences you have!

Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us see how you fit into our team!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Warner Hotels!

How to prepare for a job interview at Warner Hotels

✨Know Your Stuff

Make sure you’re well-versed in the specifics of managing leisure facilities, especially pool operations. Brush up on health and safety standards, as well as any relevant qualifications you have. This will show that you’re not just passionate but also knowledgeable about the role.

✨Showcase Your Leadership Skills

Prepare examples of how you've successfully led teams in the past. Think about times when you inspired your team or improved guest satisfaction. Be ready to discuss your coaching style and how you develop team members to reach their full potential.

✨Demonstrate Commercial Acumen

Since managing budgets and P&L performance is key, come prepared with examples of how you’ve achieved commercial targets in previous roles. Highlight your problem-solving skills and how you’ve driven revenue in a leisure or hospitality setting.

✨Be Personable and Engaging

Remember, this role is all about creating exceptional guest experiences. Show your passion for wellness and hospitality during the interview. Engage with your interviewers, ask questions, and demonstrate your enthusiasm for leading a team that prioritises guest satisfaction.

Guest Leisure Experience Manager
Warner Hotels

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