At a Glance
- Tasks: Deliver exceptional customer service at our beautiful coastal hotel reception.
- Company: Join the vibrant team at Norton Grange, part of Warner Hotels Group.
- Benefits: Earn up to £12.71 per hour, enjoy free gym access, and discounted food.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
- Why this job: Be part of a supportive team and grow your career in hospitality.
- Qualifications: No experience needed, just bring your authentic self and a passion for people.
The predicted salary is between 25000 - 27000 £ per year.
Join our team at Norton Grange, part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight.
Pay Rates: Up to £12.71 per hour depending on age.
We have a fantastic opportunity for a Receptionist at Warner Hotels.
The benefits of working with us:
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As part of our supportive team, you will develop and grow into delivering great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders, you will be a key part of the smooth running of the reception area.
What are we looking for?
A people person who would put the guest journey at the heart of everything they do. A willingness to learn and improve knowledge on customer service, our products and tailored selling. Someone who will care about the wider team and look to support wherever needed.
What skills do I need?
No experience necessary – just a promise to come to work as your whole authentic self. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk
Receptionist Team Member in Great Yarmouth employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Member in Great Yarmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warner Hotels and Norton Grange. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Receptionist Team Member, you'll be the face of the hotel. So, brush up on your customer service skills. Role-play common scenarios with friends or family to build your confidence in handling guest interactions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist Team Member in Great Yarmouth
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Authenticity is key, so just be yourself and show us what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Receptionist. Mention any customer service experience or relevant skills that would make you a great fit for our team.
Show Your Enthusiasm:Let us know why you’re excited about joining Warner Hotels! A little enthusiasm goes a long way, so share what draws you to this role and how you can contribute to our fantastic team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Warner Hotels
✨Know the Company
Before your interview, take some time to research Warner Hotels Group and Norton Grange. Familiarise yourself with their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Receptionist Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will demonstrate that you understand the importance of the guest journey and can contribute positively to the team.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the role, team dynamics, or opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
✨Be Your Authentic Self
Warner Hotels values authenticity and diversity, so don’t be afraid to let your personality shine through during the interview. Be honest about your experiences and what you can bring to the role. Remember, they’re looking for someone who fits into their supportive team culture!
