At a Glance
- Tasks: Deliver exceptional customer service at reception and support the team.
- Company: Join the vibrant Lakeside hotel, part of Warner Hotels Group.
- Benefits: Up to £12.71 per hour, free gym access, and discounts on food.
- Other info: Enjoy career development opportunities and discounts for family and friends.
- Why this job: Be part of a supportive team and grow your career in hospitality.
- Qualifications: No experience needed, just bring your authentic self and willingness to learn.
The predicted salary is between 12 - 12 £ per hour.
As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.
Responsibilities & Qualifications
- A people person who would put the guest journey at the heart of everything they do.
- A willingness to learn and improve knowledge on customer service, our products and tailored selling.
- Someone who will care about the wider team and look to support wherever needed.
- No experience necessary – just a promise to come to work as your whole authentic self.
Join our team at Lakeside, part of the Warner Hotels Group. This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast.
Pay Rates: Up to 12.71 per hour depending on age.
Benefits
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Receptionist Team Member - Lakeside in Grays employer: Warner Hotels
Join our vibrant team at Lakeside, where we prioritise a supportive work culture that fosters personal growth and exceptional customer service. With access to fantastic benefits such as free gym facilities, discounted dining, and career development opportunities through recognised qualifications, you will thrive in an environment that values your authentic self and encourages teamwork. Located on the picturesque Hayling Island, our hotel offers a unique setting for both work and leisure, making it an ideal place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Member - Lakeside in Grays
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lakeside and Warner Hotels Group. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of some scenarios where you can demonstrate your ability to handle different types of guests. Role-playing with a friend can help you feel more confident when it comes to showcasing your personality during the interview.
✨Tip Number 3
Be yourself! The job description mentions bringing your whole authentic self to work, so don’t be afraid to let your personality shine through. Share your passion for helping others and how you can contribute to making guests' experiences memorable.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly through our site, you’ll have a better chance of landing that interview and joining our fantastic team at Lakeside.
We think you need these skills to ace Receptionist Team Member - Lakeside in Grays
Some tips for your application 🫡
Be Yourself:We want to see the real you! When writing your application, let your personality shine through. Don’t be afraid to show us what makes you unique and how you can contribute to our supportive team.
Highlight Your People Skills:As a Receptionist Team Member, being a people person is key. Make sure to emphasise any experiences where you've provided great customer service or worked in a team. We love hearing about how you put the guest journey at the heart of what you do!
Show Your Willingness to Learn:No experience? No problem! We’re looking for someone eager to learn and grow. In your application, mention your enthusiasm for developing your knowledge on customer service and how you’re ready to embrace new challenges.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Lakeside!
How to prepare for a job interview at Warner Hotels
✨Know the Company
Before your interview, take some time to research the hotel and its values. Understanding what makes Lakeside special will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Show Your People Skills
As a Receptionist Team Member, you'll be interacting with guests all day. Prepare examples of how you've provided great customer service in the past, even if it's from previous jobs or volunteer work. This will demonstrate your ability to put the guest journey at the heart of everything you do.
✨Be Authentic
The job description mentions bringing your whole authentic self to work. During the interview, let your personality shine through! Be honest about your experiences and what you can bring to the team. Authenticity can set you apart from other candidates.
✨Ask Questions
Prepare a few questions to ask the interviewers about the role and the team dynamics. This shows that you're engaged and eager to learn more about how you can contribute to the smooth running of the reception area. Plus, it gives you a chance to see if this is the right fit for you!
