At a Glance
- Tasks: Lead operations at two stunning hotels, ensuring exceptional guest experiences and team performance.
- Company: Warner Hotels Group, known for creating memorable guest experiences in beautiful locations.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
- Why this job: Join a vibrant team where your ideas matter and you can truly shine.
- Qualifications: Experience in hotel management and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is a beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar located on Hayling Island off the Hampshire coast close to Portsmouth.
The Cluster Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.
Key to the role is:
- Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.
- Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
- Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations are executed to brand standards and guest expectations.
- Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
- Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.
- Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
- Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
- People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.
- Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required.
- Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.
To be our next Cluster Head of Operations, you'll need to have:
- Experience in Reception / Front Desk manager role in high occupancy hotel environment.
- Proven track record of managing large bedroom operations and supporting full site operational delivery.
- Experience managing OTA relationships and distribution performance.
- PPO experience desirable.
- Comfortable with managing operations across two distinct sites, and travel between them.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and teamwork. Located in the stunning coastal setting of Hayling Island, our Cluster Head of Operations will enjoy a unique opportunity to lead diverse teams while enhancing guest experiences across our beautiful hotels. With a commitment to employee development and a focus on inclusivity, we empower our staff to thrive and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with Warner Hotels. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture at Warner Hotels. Understand their values around guest experience and team engagement, so you can showcase how your skills align with their mission.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use examples from your past experiences that highlight your operational leadership and guest satisfaction achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Grays
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how your experiences align with our mission to create unique guest experiences at Warner Hotels.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in operations management, especially in high occupancy hotel environments. We love seeing how your skills can directly contribute to our teams at Sinah Warren and Lakeside.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to articulate your achievements and how they relate to the role of Cluster Head of Operations without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Warner Hotels
✨Know the Venue Inside Out
Before your interview, take some time to research Sinah Warren and Lakeside. Familiarise yourself with their facilities, services, and guest experiences. This will not only show your genuine interest but also help you tailor your answers to align with their operational goals.
✨Demonstrate Leadership Skills
As a Cluster Head of Operations, showcasing your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully led teams, improved operations, or resolved guest complaints. Highlight how you foster teamwork and morale among staff.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think about challenges you might face in managing operations across two sites and how you would handle them. Practising these scenarios can give you an edge.
✨Showcase Your Commercial Acumen
Since driving sales performance is key to this role, be prepared to discuss your experience with revenue management and marketing initiatives. Share specific strategies you've implemented in the past that have positively impacted sales and guest satisfaction.
