Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
At Warner Hotels, we're passionate about creating memorable short breaks for our guests and providing exceptional experiences delivered by outstanding teams. We are seeking an inspirational, commercially astute, and people-focused General Manager to lead our beautiful Cricket St Thomas Hotel.
As General Manager, you will lead a multidisciplinary team across Rooms, F &B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel’s performance operationally, commercially, and culturally.You’llleadhigh performingteams, optimise revenue streams, and champion aguest obsessedmindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts,retains, and develops top talent.
This is an exciting opportunity for an experienced hospitality leader to take ownership of a flagship hotel operation and drive exceptional guest satisfaction, team engagement and commercial performance.
As General Manager, you will:
- Lead all hotel operations, ensuring the delivery of exceptional guest experiences.
- Drive hotel profitability through effective commercial and operational management.
- Inspire, develop and retain a high-performing leadership team.
- Champion a culture of engagement, accountability and continuous improvement.
- Ensure all health, safety, compliance and brand standards are consistently achieved.
- Deliver budget, revenue and EBITDA targets through robust business planning.
- Oversee guest satisfaction, reputation management and continuous service improvements.
- Build strong relationships across the wider Warner Hotels business and local community.
- Identify opportunities to enhance the guest proposition and maximise revenue streams.
What We're Looking For
- We're seeking a proven hospitality leader who can demonstrate:
- Significant experience as a General Manager, Hotel Manager or Regional Hospitality Leader.
- A track record of successfully leading large, multi-department hotel operations.
- Strong commercial acumen with experience managing P &L performance.
- Outstanding people leadership and coaching capability.
- Experience driving guest satisfaction and operational excellence.
- Strong understanding of food & beverage, accommodation, entertainment and leisure operations.
- Excellent stakeholder management and communication skills.
- Passion for developing talent and creating an engaged team culture.
This role requires ahands-onleader who balances strategic vision with operational detail, creates a culture of empowerment andrepresentsWarner Hotels positively with all stakeholders.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, andwe’rehappy to discuss any reasonable adjustments
We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If yourequireanyassistanceor adjustments while applying, please contact us atWarner.recruitment@warnerhotels.co.uk
Please note:Unsolicited CV's from agencies will not be considered.
General Manager employer: Warner Hotels
Warner Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. Located in the picturesque Holme Lacy, Herefordshire, you will enjoy a supportive environment where your leadership skills can flourish, alongside competitive benefits and opportunities for career advancement within the hospitality industry.
