At a Glance
- Tasks: Be the friendly face that creates unforgettable guest experiences from check-in to check-out.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal growth.
- Other info: Work in a stunning location surrounded by 440 acres of beautiful parkland.
- Why this job: Make a real impact on guests' stays while developing your customer service skills.
- Qualifications: No specific qualifications required, just a passion for hospitality and helping others.
The predicted salary is between 30000 - 32450 £ per year.
Front Office Team Member Join our team at Heythrop Park, part of the Warner Hotels Group.
This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds.
MATERNITY COVER / PART TIME Want to be the friendly face that shapes unforgettable stays from first interaction to the last?
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured.
Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
As Front Office Team Member , you'll play a crucial role in bringing that magic to life.
Role
Purpose: The Front Office Team Member will be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel's experiences.
As a valued member of our supportive team, you'll have the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.
Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish.
You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.
Responsibilities: Operational Oversight Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving daytoday issues promptly, with guidance from senior managers when required.
Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
Guest Experience Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
Health, Safety
Front Office Team Member - Heythrop Park employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
