At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join Warner Hotels at Holme Lacy, a stunning Grade I listed hotel.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a team that values your unique strengths and ideas.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Front Office Supervisor is to act as the on shift operational leader, and ensures an exceptional arrival, stay, and departure experience for every guest, leading the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guest focused culture where the team feels supported and empowered.
Responsibilities:
- Operational Oversight
- Act as the on-shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on-shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience:
- Front Office operations and hospitality service standards.
- Guest experience principles and complaint resolution techniques.
- Hotel systems (iStay, Maestro) and GDPR/PCI compliance.
- Health & safety, fire safety, and compliance requirements.
- Ability to lead and motivate guest-facing teams effectively during shift.
- Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
Front Office Supervisor - Holme Lacy employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your individuality is celebrated and your contributions truly matter. Located in the picturesque Holme Lacy, our Grade I listed hotel provides not only a stunning backdrop for your career but also ample opportunities for personal and professional growth within a supportive team environment. Join us to create memorable experiences for our guests while thriving in a role that empowers you to lead with warmth and confidence.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor - Holme Lacy
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Holme Lacy's unique features and services. This way, when you chat with the team or during interviews, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the role and help you stand out when applying through our website.
✨Tip Number 3
Practice your communication skills! As a Front Office Supervisor, you'll need to lead and motivate teams while ensuring guest satisfaction. Role-play common scenarios with friends or family to boost your confidence before any interviews.
✨Tip Number 4
Show your enthusiasm! When you apply through our website, make sure to express why you're excited about joining Warner Hotels. Highlight how your unique strengths align with our values and how you can contribute to our positive, guest-focused culture.
We think you need these skills to ace Front Office Supervisor - Holme Lacy
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team at Holme Lacy.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in front office operations and guest service. We love seeing how your skills align with our values and the role of Front Office Supervisor!
Showcase Your Leadership Skills:As a potential Front Office Supervisor, it’s important to demonstrate your ability to lead and motivate teams. Share examples of how you've successfully managed teams or resolved guest issues in the past – we’re all about collaboration and support!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Holme Lacy and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for the role.
✨Prepare for Guest Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you’ve gone above and beyond for a guest. Demonstrating your problem-solving skills and commitment to guest satisfaction will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
