At a Glance
- Tasks: Lead and motivate the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join Warner Hotels, a vibrant part of the hospitality industry on Hayling Island.
- Benefits: Enjoy gym access, 60% food discount, career development, and 28 days annual leave.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in housekeeping and strong leadership abilities are essential.
The predicted salary is between 24000 - 28000 £ per year.
Housekeeping Supervisor Join our team at Lakeside, part of the Warner Hotels Group.
This hotel on Hayling Island has spa facilities, a cabaret restaurant, and overlooks a lake near the Hampshire coast.
Warner Hotels are recruiting for a Housekeeping Supervisor on 12 month fixed term contracts to cover a period of maternity leave.
In this role, you will lead, motivate, and support the housekeeping team to ensure guest rooms and public areas consistently meet the highest standards of cleanliness, presentation, and hygiene.
By maintaining exceptional quality standards and fostering a positive team environment, you will play a key role in enhancing the guest experience, driving customer satisfaction, and supporting the smooth, efficient operation of the property.
The Housekeeping Supervisor has the following responsibilities: Operational Oversight Act as the on-shift leader across the department.
Monitor operational standards and efficiency in all areas.
Coordinate with department managers to resolve issues promptly.
Guest Service & Experience Serve as the main guest contact during the shift.
Handle queries, complaints, VIPs, and special requests professionally.
Maintain a visible presence in public areas to support guest satisfaction.
Team Support & Leadership Provide support and guidance to teams across all departments.
Reallocate resources during busy periods to maintain service levels.
Lead by example, fostering a positive and collaborative working environment.
Financial & Commercial Awareness Monitor upselling opportunities across rooms, F&B, leisure, and retail.
Ensure correct cash handling and billing processes.
Support cost control while maintaining guest experience standards.
Communication & Reporting Conduct thorough shift handovers to ensure continuity.
Prepare reports on key events, guest feedback, and operational challenges.
Escalate urgent matters to senior leadership as required.
Emergency Response Take decisive action during emergencies or unexpected issues.
Coordinate teams to minimise disruption and ensure guest safety.
Event & Function Support Liaise with organisers and internal teams to ensure event requirements are met.
Why Work for Warner Hotels?
Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven additional discounts during your stays for you and your family Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme
Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do.
Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner. recruitment@warnerhotels. co. uk
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor - Lakeside in Essex, Grays
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Housekeeping Supervisor - Lakeside in Essex, Grays
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Warner Hotels
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Warner Hotels. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
