At a Glance
- Tasks: Lead operations at two stunning hotels, ensuring exceptional guest experiences and team performance.
- Company: Warner Hotels Group, known for creating memorable guest experiences in beautiful locations.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in a vibrant hospitality setting while developing your leadership skills.
- Qualifications: Experience in hotel operations and a passion for guest satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is a beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar located on Hayling Island off the Hampshire coast close to Portsmouth.
The Cluster Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.
Key responsibilities include:
- Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.
- Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
- Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations are executed to brand standards and guest expectations.
- Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
- Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.
- Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
- Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
- People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.
- Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required.
- Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.
To be our next Cluster Head of Operations, you'll need to have:
- Experience in Reception / Front Desk manager role in high occupancy hotel environment.
- Proven track record of managing large bedroom operations and supporting full site operational delivery.
- Experience managing OTA relationships and distribution performance.
- PPO experience desirable.
- Comfortable with managing operations across two distinct sites, and travel between them.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CV's from agencies will not be considered.
Locations
Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Essex, Grays employer: Warner Hotels
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and teamwork. Located in the stunning coastal setting of Hayling Island, our Cluster Head of Operations will enjoy a unique opportunity to lead diverse teams while enhancing guest experiences across our beautiful hotels. With a commitment to employee development and a focus on inclusivity, we empower our staff to thrive and make a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Essex, Grays
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into Warner Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company culture at Warner Hotels. Understand their values and how they prioritise guest experiences. This will help you align your answers with what they’re looking for.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to share examples of how you've successfully managed teams and improved operations in previous roles. They want to see how you can lead at Sinah Warren and Lakeside!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace Cluster Head of Operations (Sinah Warren and Lakeside) - Sinah Warren in Essex, Grays
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading operations at Sinah Warren and Lakeside. Share why this position speaks to you and how your experience aligns with our mission.
Tailor Your CV:Make sure your CV is tailored specifically for the Cluster Head of Operations role. Highlight your relevant experience in managing hotel operations, guest experiences, and team leadership. We love seeing how your unique skills can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to showcase your achievements without fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Operations Inside Out
Before your interview, make sure you understand the day-to-day operations of both Sinah Warren and Lakeside hotels. Familiarise yourself with their unique offerings, from the leisure facilities to the entertainment options. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Cluster Head of Operations, you'll be leading multiple teams. Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your experience in fostering teamwork and improving staff morale, as this is crucial for maintaining engagement and retention.
✨Prepare for Sales and Marketing Discussions
Since driving on-site sales performance is key, think about your past experiences with sales strategies and marketing initiatives. Be ready to discuss how you've maximised revenue in previous roles and how you would approach this at Warner Hotels.
✨Emphasise Guest Experience Focus
Warner Hotels prides itself on creating memorable guest experiences. Prepare to talk about how you've enhanced guest satisfaction in the past, including any specific examples of complaint resolution or service improvements you've implemented. This will show that you align with their values and are committed to excellence.
