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- Tasks: Lead hotel operations, ensuring guest satisfaction and safety during your shift.
- Company: Join a dynamic hotel team committed to excellence and guest experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Diversity and inclusion are key values; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Purpose The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership Provide on‑shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed.
- Financial & Commercial Awareness Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confidence in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time‑management skills.
Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.
Property Supervisor in England employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Supervisor in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Property Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be visible! Attend industry events, workshops, or even local meet-ups related to hotel management. This not only helps you learn but also puts you in front of potential employers who appreciate proactive candidates.
✨Tip Number 3
Show off your skills! If you get the chance, volunteer for projects or events that showcase your leadership and problem-solving abilities. This hands-on experience can really make you stand out when applying for roles.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Make sure to highlight your guest service experience and operational oversight skills in your application.
We think you need these skills to ace Property Supervisor in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about guest experiences and maintaining high standards in hotel operations.
Highlight Relevant Experience: Make sure to showcase any previous roles that relate to property supervision or hotel management. We love seeing examples of how you've handled guest queries, managed teams, or ensured compliance with health and safety regulations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us get a quick grasp of what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Familiarise yourself with hotel operations and maintenance practices. Brush up on health and safety regulations, as well as guest service standards. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or handled crises in the past. Think about times when you motivated your team or resolved guest complaints effectively. This will demonstrate your ability to take charge when department heads are absent.
✨Practice Problem-Solving Scenarios
Anticipate potential challenges you might face in the role, like handling a guest complaint or managing an emergency situation. Practising your responses will help you think on your feet during the interview and show your crisis management skills.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the hotel's operations and culture. This not only shows your interest but also helps you gauge if the company is the right fit for you.