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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive hotel performance.
- Company: Warner Hotels, where your unique strengths are celebrated in a vibrant hospitality environment.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact in hospitality while nurturing talent and enhancing guest satisfaction.
- Qualifications: 5+ years as a General Manager with strong leadership and commercial skills.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Ready to take the next step in your hospitality leadership career? At Warner Hotels, you can discover your glow. We believe people thrive when their unique strengths and personalities are nurtured. Here, you’re free to be yourself, make an impact, and grow within a tight-knit team that creates truly memorable guest experiences. We’re more than just a place to stay — we’re a destination where guests come to make memories, discover new experiences, and feel genuinely cared for. As General Manager, you’ll play a pivotal role in bringing that magic to life.
Role Purpose
Lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. Own the hotel’s performance operationally, commercially, and culturally. The leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities
- Operational Leadership: Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards. Address guest concerns with confidence and empathy, using feedback to drive continuous improvement. Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency. Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Guest and Team Experience: Ensure consistent delivery of high-quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews. Build a high performing, engaged team through coaching, feedback, and personal development plans. Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition. Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Financial and Operational Management: Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies. Drive revenue performance across Rooms, F&B, Spa, Leisure, and ancillary streams. Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection. Embed and maintain operational SOPs and brand standards across all departments. Oversee stock management and budget adherence, ensuring resources align with business goals.
Key Outcomes
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and development of high-potential talent.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
Behaviours and Essential Skills
- Guest obsessed, people first, and passionate about delivering exceptional hospitality.
- Collaborative, open, and effective at influencing across teams and departments.
- Commercially sharp with strong analytical and data‑driven decision‑making skills.
- Resilient, confident, and calm under pressure, with sound judgement and clarity of thought.
- Strategic thinker with a willingness to be hands‑on in daily operations.
- Bold, curious, and innovative, with a growth mindset and drive for continuous improvement.
- Skilled at building capability, inspiring teams, and nurturing talent at all levels.
Qualifications
- Minimum 5 years’ experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment.
- Strong background in food & beverage, revenue management, and commercial performance.
- Proven success in leading large, diverse teams and developing high‑potential leaders.
- Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we’re happy to discuss any reasonable adjustments or flexibility you may require, including part time or jobshare options. We genuinely care about every candidate’s experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us.
Please note: Unsolicited CVs from agencies will not be considered.
General Manager in England employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Warner Hotels, they value guest obsession and people-first attitudes, so be ready to share how you embody these traits in your leadership style.
✨Tip Number 3
Showcase your achievements with numbers! When discussing your past experiences, highlight specific KPIs you've improved, like guest satisfaction scores or revenue growth. This will demonstrate your impact and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Warner Hotels family.
We think you need these skills to ace General Manager in England
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and strengths that make you a great fit for the General Manager role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality leadership. We’re looking for someone who can lead teams and enhance guest experiences, so showcase those skills clearly!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved guest satisfaction or driven financial performance in previous roles. We love seeing measurable results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, dive deep into Warner Hotels' values and mission. Understand their approach to guest experiences and how they nurture talent. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've led diverse teams in the past, focusing on coaching and inspiring them to deliver exceptional service. Be ready to discuss specific strategies you've implemented to improve team engagement and guest satisfaction.
✨Be Data-Driven
Warner Hotels values commercial acumen, so come prepared with insights from your previous roles. Discuss how you've used data to drive revenue performance and operational efficiency. Highlight any KPIs you've successfully improved and how you plan to do the same for them.
✨Emphasise Your Guest Obsession
Make it clear that you are guest-obsessed! Share stories that demonstrate your commitment to enhancing guest experiences. Talk about how you've addressed guest concerns in the past and how you plan to maintain high standards at Warner Hotels.
