Cluster Entertainment & Activities Supervisor in England

Join our team at Sinah Warren, part of the Warner Hotels Group. Set within magnificent grounds, this beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.

Inspire teams and shape unforgettable entertainment experiences across the cluster, fostering a culture of collaboration, creativity and shared success. At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.

As Cluster Entertainment & Activities Supervisor, you’ll play a crucial role in bringing that magic to life.

Role Purpose: The Cluster Entertainment & Activities Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. This role combines operational leadership with a guest-hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected, across the cluster sites. Through curiosity and bold thinking, the Supervisor challenges the ordinary, elevates standards, and supports commercial success. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together. A key focus is delivering a positive colleague experience through effective onboarding, communication and engagement activity.

Responsibilities:

• Operational Oversight: Act as the on shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
• Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
• Team Support & Leadership: Provide on shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
• Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed.
• Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
• Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
• Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
• Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.

Behaviours, Skills & Experience: Strong knowledge of live event coordination and technical requirements. Ability to adapt quickly and manage priorities in a fast-paced environment. Previous experience in entertainment operations or supervisory roles. Excellent communication and leadership skills.

Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us.