At a Glance
- Tasks: Oversee hotel maintenance and enhance guest experience through effective management.
- Company: Warner Hotels, a vibrant workplace opening in 2024.
- Benefits: Competitive pay, inclusive culture, and opportunities for growth.
- Other info: Join us in creating memorable experiences while promoting diversity and inclusion.
- Why this job: Lead a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Experience in hotel operations and strong guest service skills.
The predicted salary is between 30000 - 40000 € per year.
The role is responsible for overseeing hotel maintenance, ensuring safe, functional and well‑presented facilities, managing guest service, and supporting department operations.
Role Purpose
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position enhances guest experience by resolving issues promptly, ensuring safety, compliance, and operational efficiency throughout the shift. It provides leadership and decision‑making when department heads are absent, upholds brand standards, and supports commercial performance.
Responsibilities
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety and first aid.
- Complete incident reports and escalate as needed.
- Monitor upselling opportunities across rooms, F&B, leisure and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Liaise with organisers and internal teams for event requirements.
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Hotel operations experience.
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confidence in managing guest queries and complaints.
- Ability to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
Property Supervisor in Egham employer: Warner Hotels
Warner Hotels is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. Located in the picturesque Runnymede on Thames, the Property Supervisor role provides ample opportunities for professional growth and development within a supportive team environment. With a strong commitment to diversity, equity, and inclusion, Warner Hotels fosters a collaborative atmosphere where every team member can thrive and contribute to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor in Egham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at Warner Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any open days they might have. Being visible and engaging with the team can make a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Warner Hotels and their values, especially around guest service and operational efficiency. Tailor your examples to show how you can enhance the guest experience as a Property Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Warner Hotels.
We think you need these skills to ace Property Supervisor in Egham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Property Supervisor role. Highlight your experience in hotel operations and guest service, as this will show us that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s handling guest complaints or managing maintenance issues, we want to see how you’ve made a difference.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through. We’re looking for someone who can engage with guests and motivate teams, so a friendly approach in your application can go a long way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Warner Hotels
✨Know Your Stuff
Before the interview, brush up on hotel operations and maintenance practices. Familiarise yourself with Warner Hotels' brand standards and values, as well as any recent news about the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Guest Service Skills
Prepare examples of how you've handled guest queries and complaints in the past. Highlight your ability to resolve issues promptly and maintain high guest satisfaction. This is crucial for the Property Supervisor role, so make sure to emphasise your experience in this area.
✨Demonstrate Leadership Qualities
As a Property Supervisor, you'll need to lead by example. Think of situations where you've motivated a team or taken charge during busy periods. Share these stories during your interview to illustrate your leadership style and how you can support department operations effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like emergencies or guest complaints. Practice your responses to these scenario-based questions, focusing on your decision-making process and how you would ensure safety and compliance while maintaining service levels.
