At a Glance
- Tasks: Be the friendly face that creates unforgettable guest experiences from check-in to check-out.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group, opening in 2024.
- Benefits: Opportunities for skill development, a supportive team, and a vibrant work environment.
- Other info: Embrace a role where your personality shines and your ideas are valued.
- Why this job: Shape memorable stays and be part of a dynamic hospitality team.
- Qualifications: Experience in customer service and knowledge of front office operations preferred.
The predicted salary is between 30000 - 32450 £ per year.
Front Office Team Member
Join our team at the Runnymede on Thames, part of the Warner Hotels Group.
Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.
Want to be the friendly face that shapes unforgettable stays from first interaction to the last?
As our Front Office Team Member you'll be preparing all necessary guest information ahead of check in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel's experiences.
As a valued member of our supportive team, you'll have the opportunity to grow and develop your skills in delivering exceptional customer service, you will play an essential role in ensuring the smooth and efficient running of the Hotels Front Office Area.
Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish.
You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.
What will you be doing?
- Supporting the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day to day issues promptly, with guidance from senior managers when required.
- Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Maintain a strong, visible presence in guest-facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Uphold all health, safety, hygiene, and compliance standards within the Front Office environment.
- Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare.
- Complete incident reports accurately and escalate concerns when needed.
- Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.
- Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.
- Work collaboratively with internal teams to support event or function requirements related to the guest journey.
- Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.
We'd love you to have the following experience...
- An understanding of front of house operations, including check in/out processes, guest journey touch points, and service standards.
- Be aware of hotel products, packages, and onsite experiences to confidently inform and up sell to guests.
- Have an up to date knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response.
- Be familiar with reservation systems, CRM platforms, and hotel management software.
- Have experience working in a guest facing role within hospitality, retail, leisure, or a similar customer focused environment.
Ready to discover your glow?
Be part of something more than a hotel - where your personality shines and your ideas matter.
If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Front Office Team Member - Runnymede in Egham employer: Warner Hotels
Warner Hotels is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where creativity and collaboration thrive. Located in the picturesque Lakeside Coastal Village, Stoke-on-Trent, employees benefit from a supportive environment that values guest satisfaction and operational excellence, alongside competitive benefits and opportunities to shape memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Member - Runnymede in Egham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Warner Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Warner Hotels
Don't be shy about reaching out to Warner Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Team Member - Runnymede in Egham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Warner Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Warner Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
