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- Tasks: Be the friendly face that creates unforgettable guest experiences at our stunning hotel.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group.
- Benefits: Enjoy a supportive team, career growth, and a vibrant work environment.
- Why this job: Make a real impact by shaping memorable stays for guests.
- Qualifications: Experience in hospitality or customer service is a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Want to be the friendly face that shapes unforgettable stays from first interaction to the last? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.
As Front Office Team Member, you’ll play a crucial role in bringing that magic to life.
Role PurposeThe Front Office Team Member will be preparing all necessary guest information ahead of check‑in and departure, maximising sales opportunities throughout their stay, and offering knowledgeable advice on the hotel’s experiences. As a valued member of our supportive team, you’ll have the opportunity to grow and develop your skills in delivering exceptional customer service, and you will play an essential role in ensuring the smooth and efficient running of the hotel’s Front Office area. Across reception, holiday sales, you will be part of a team to guarantee an effortless guest journey from start to finish. You will also create a welcoming environment where guests feel comfortable speaking with you in confidence and are encouraged to book their next break.
Responsibilities- Operational Oversight: Support the smooth and efficient running of the Front Office by maintaining high operational standards and resolving day‑to‑day issues promptly, with guidance from senior managers when required. Use and maintain Front Office systems and equipment effectively to ensure a seamless guest journey.
- Guest Experience: Maintain a strong, visible presence in guest‑facing areas, providing proactive support and ensuring guests feel welcomed, informed, and cared for throughout their stay.
- Health, Safety & Compliance: Uphold all health, safety, hygiene, and compliance standards within the Front Office environment. Take responsibility during emergencies by following procedures for fire safety, first aid, and guest welfare. Complete incident reports accurately and escalate concerns when needed.
- Financial Awareness: Support cost‑efficient operations while ensuring the guest experience remains exceptional. Contribute to revenue generation by maximising sales opportunities and promoting hotel experiences confidently and informatively.
- Communication: Escalate urgent or sensitive matters promptly to senior leaders to maintain smooth operations and guest satisfaction.
- Events & Problem Solving: Work collaboratively with internal teams to support event or function requirements related to the guest journey. Respond decisively to issues or unexpected situations, minimising disruption and maintaining high service standards.
Understanding of front‑of‑house operations, including check‑in/out processes, guest journey touchpoints, and service standards. Awareness of hotel products, packages, and on‑site experiences to confidently inform and upsell to guests. Knowledge of health, safety, and compliance procedures relevant to reception, guest areas, and emergency response. Familiarity with reservation systems, CRM platforms, and hotel management software. Experience working in a guest‑facing role within hospitality, retail, leisure, or a similar customer‑focused environment.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion StatementDiversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Front Office Team Member in Egham employer: Warner Hotels
Contact Detail:
Warner Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member in Egham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warner Hotels and the Runnymede on Thames. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front Office Team Member, you'll be the friendly face for guests. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and problem-solving on the spot.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s welcoming atmosphere.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Front Office Team Member in Egham
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Front Office Team Member role. Highlight your relevant experience in hospitality and customer service, and connect it to the responsibilities mentioned in the job description.
Show Your Passion: Express your enthusiasm for creating unforgettable guest experiences. Share any specific examples of how you've gone above and beyond in previous roles to make guests feel special and valued.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Warner Hotels!
How to prepare for a job interview at Warner Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research the Runnymede on Thames and its offerings. Familiarise yourself with the hotel’s facilities, services, and any unique experiences they provide. This knowledge will not only impress your interviewers but also help you demonstrate how you can contribute to creating unforgettable guest experiences.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting these moments will show that you understand the importance of making guests feel welcomed and cared for.
✨Demonstrate Team Spirit
Warner Hotels values a tight-knit team environment. Be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, as this will illustrate your ability to work harmoniously within their supportive team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the hotel. Inquire about the team dynamics, training opportunities, or how they ensure a seamless guest journey. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.